Background video doesn't work on mobile/tablet

Hello, background video doesn’t work on mobile and tablet, it only displays the background color. It works perfectly on desktop.

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Hello,

I saw the screenshot you attached.

Please Edit the row and in the Woodmart Extras tab make sure that the background is not hidden for mobile and tablet.

Screenshot for Clarification: https://ibb.co/7YJMfbw

Regards.
Xtemos Studios

Yes I did it but it is not working

Hello,

Please Provide with the admin panel login details of the website to check it myself and help you out accordingly.

Regards.
Xtemos Studio

In the Private Content Area:

Hello,

I have logged into your website.

Unfortunately, It is the default behaviour of the WpBakery page builder that the Visual Composer video option doesn’t work on mobile devices. You need to upload some images as a background or Background color that will replace the video for mobile devices.

Regards.
Xtemos Studios

It’s fine, thank you

Hello,

Thanks for understanding.

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Have a wonderful day.

Topic Closed.
Best Regards.

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