Background video not working sporadically

Greetings XTemos team
Recently a new issue has started occurring – background videos aren’t working in Chrome or FireFox nine times out of ten. In Safari they seem to be working fine. Please see the following video: https://we.tl/t-Y9DMpbZatF

You can use this page for reference: https://www.wildguitars.co.il/product/positive-grid-spark-mini/

But it happens on all pages.

Thanks,
Tom

Hello,

The issue seems to be due to cache. Please deactivate the cache plugin and check after removing browser cache.

Best Regards

Hi Aizaz, thank you for the prompt reply. I will pass it on to my web developer for further investigation.

Best regards,
Tom

Hello,

Ok we will wait for your next reply.

Best Regards

Hi Aizaz,
I disabled the WP Rocket plugin on our staging website (https://dev2.wildguitars) and asked our web hosting company to completely empty the WP Rocket cache folder. The issue still persists; please view this video: https://we.tl/t-JdZoPEmrz0

You can use this page for reference: https://dev2.wildguitars.co.il/product/prs-se-silver-sky/

Hello,

Please provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

I have included the login details in the private content.

Thanks,
Tom

Hello,

This feature comes with WPBakery page builder and our theme doesn’t influence it. Maybe there is some script issue when the video is added to the product page tabs. Unfortunately, our theme can’t affect this and we don’t have a fix.

Kind Regards

Hi Artem,

Thank you for checking this for me. Luckily I have an WPBakery license so I will contact their support.

Best regards,
Tom

Hello,

That’s great. Let us know if you have any further questions.

Kind Regards

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