Background Videos not playing (anymore)

Hi there

We’re facing an issue with background videos (self-hosted and/or YouTube). When we add a video to a section, it’s working in the Elementor preview mode. As soon as we save the page and leave the Elementor editor to check the display on the frontend, the video is not showing up in the background.

We already tried to deactivate all plugins (except of Woodmart theme) but it’s still not working. Only if we switch the theme to a default WP theme, the video is playing in the section background again.

Attached you can find some screenshots as well as an admin login.

Thanks for your help.

Best,
-a

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Hello,

I see that you have disabled the necessary options to display the video. Please navigate to Theme Settings -> Performance -> Plugins and enable these options: https://take.ms/UBJZX

Then clear the cache and recheck the issue. Let me know the result.

Kind Regards

Awesome, that did the trick! Thank you so much!

Hello,

You are welcome!

If there’s anything you need, please write me or another member of our help desk team.

We’re here for you!

Kind Regards

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