Basel Color Variations Help

I have already reached out to them and said there are no issues relating to wordpress and installations. They’ve added a php.ini file with an increase in limit.

I really need to get this theme up and running but i am limited to what i can do. Which is why i was figuring you may be able to understand what the issue is.

Please, ask them about error logs. They can’t be empty when your web-site is not loading. And provide us your FTP credentials so we could take a closer look.

Here is the FTP

alettoco.com
alettoco
@gDXG;Q68uNl

I will let you know what the error logs say please check this meanwhile. I will have to get the error logs from my hosting provider.

Hi There,

Okay so in the public_html you will be able to locate the error_logs file
Let me know if there is anything else.

Hi,

We spent a lot of time looking for a solution. But unfortunately, still can’t detect a root of the problem. Error logs don’t have any useful information and on the frontend we don’t see any errors. Home page doesn’t work with default theme also. We think that it is some issue with hosting provider. Are you able to run some test period of any other hosting to test WordPress installation with our theme there? We are sure it will work correctly then.

Kind Regards

Hi Xtemos,

Have you changed the wordpress username and pass as i cant seem to login to the wordpress dashboard.

Let me know,
Thanks!

Hello,

No, of course, we didn’t change your admin panel password.

Regards

Hi there,

I was able to successfully install other themes with no issue also my host provider upgraded the php versions this site needed to run a newer version of PHP than what was being offered on our server.

After i did this themes were installing properly. However yours is still showing a blank page and demo content is not fully loading on pages.

Is there anything i am missing? I would really like to use your theme.

Hi,

It is very strange. Ok, lets try another way. Install a fresh version of WordPress 4.7 and don’t install our theme. Provide us all the necessary access so we could make an installation ourselves.

Okay please lets do this!

THank you very much.

Log in info is

http://alettoco.com/wp-admin

Please let me know when you begin.
Do you happen to have Google Hangouts?
Thanks!

Hello,

We see the following errors in the server error_logs. Could you check them?

[08-Dec-2016 08:37:28 America/Los_Angeles] PHP Warning:  Module 'PDO' already loaded in Unknown on line 0
[08-Dec-2016 08:37:28 America/Los_Angeles] PHP Warning:  Module 'pdo_mysql' already loaded in Unknown on line 0

Regards

What am i supposed to do with that?

Let me know,
Thanks

https://www.unixmen.com/solved-php-warning-module-pdo-already-loaded-in-unknown-on-line-0/

People are saying its php.ini issue?

Yes, it may be a server related issue. Could you contact them so they can check this? It is the only one error we see on your website now. Let’s try to fix it firstly.

Im seeing two php.ini files in /public_html
Do you have FTP credentials

Okay i am calling them now

They said they have commented out and those errors mentioned should be resolved now.
However im still trying to see if there is anything else on the server that may cause a issue. As we have used your theme our server if you point same ip to http://www.mellym.com

Okay we renamed php.ini there were two so we renamed one to php.ini _old and it works now 😀
Can you install the dark theme now for me please and we should be good to go!

Thanks,

It means that it was a server issue 🙂

Anyway, dark version is imported and you can start working 🙂

Regards

THank you very much it was a server issue.

Have a pleasant day and happy holidays!

Thank you 🙂 Have happy holidays too!

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