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Basel theme doesen’t show secondary images in the lightbox view
- This topic has 9 replies, 2 voices, and was last updated 4 weeks ago by Artem Temos.
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AuthorPosts
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September 10, 2024 at 1:11 pm #596415
tegliucciParticipantHello, the following website is based on the BASEL theme: https://scatolificioeugubino.it/
It is a couple of Years that the theme does not dispaly correctly the images in the product page:
THere is a main image and a lot of secondary images.
The previous behaviour of the image display section was the following:
1. One image was THE MAIN IMAGE and it was displayed bigger than the other images (as it is now)
2. When we clicked on the main image, it became bigger in the middle of the screen.
3. When we clicked on other images, it became bigger in the middle of the screen.
4. It was a sort of magnification of the image in the middle of the screen and people had the possibility to see them as a slideshow.Now if we click on the small images, them not take place in the middle of the screen. When you click on secondary images NOTHING HAPPENS. And when you click on the main image, it become bigger in the middle of the screen but this not starts the slideshow.
We tried to deactivate all other plugins to see if it was some conflict, but the problem stays still there.
Can you help us?
September 10, 2024 at 2:10 pm #596429
Artem TemosKeymasterHello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue.
Thank you in advance.
September 10, 2024 at 5:00 pm #596487
tegliucciParticipantPlease read the private note.
September 11, 2024 at 9:15 am #596598
Artem TemosKeymasterPlease send us the password using the Private Content field here.
Kind Regards
September 11, 2024 at 10:21 am #596642
tegliucciParticipantReply to a message.
September 11, 2024 at 11:38 am #596680
Artem TemosKeymasterHello,
As far as we understand, it is not our theme’s standard product gallery. It is added with custom code and it seems to be not working as expected. In this case, you need to ask the developer for help since our support doesn’t cover questions related to extra customizations.
Kind Regards
September 13, 2024 at 9:49 am #597178
tegliucciParticipantDear friends, please notice that actualy we are using your standard gallery. I explained in the worst way what the developer did: the developer uset YOUR shortcodes in the site. About image galleries, we are using your shortcode: [basel_gallery images=”12307,12283,12279″ view=”grid” spacing=”6″ columns=”3″ on_click=”lightbox” caption=””] and it doesen’t work. In private we will send to you a page in draft that you can only see by accessing as admin, where the shortcode is placed – and it doesen’t work.
September 13, 2024 at 9:52 am #597179
Artem TemosKeymasterHello,
Thank you. Can we disable all plugins that are not related to our theme on your website to check why our gallery doesn’t work on this page?
Kind Regards
September 13, 2024 at 10:17 am #597189
tegliucciParticipantMessage in private
September 13, 2024 at 10:21 am #597193
Artem TemosKeymasterWe just tried this and now it works correctly. Here is a video https://gyazo.com/54a9c395d0050f4e98d8a3108b34eb70
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AuthorPosts
Tagged: basel, lightbox, product page
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