Big ” my account ” problem
-
Hello guys,
I have a big problem with my page my account. I don’t know why but the page is totally bugged since i bought the licence for my customer.
Attachments:
You must be
logged in to view attached files.
Hello,
Please make sure that the WooCommerce my account shortcode is set correctly in the edit page:
[woocommerce_my_account]
Then, go to WooCommerce > Settings > Advanced, then click Save Changes to set the My Account page in the section of Page Setup.
If the issue remains, please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.
Best Regards,
Here is what you need to connect yourself to the website.
Hello,
Please give me site access as an administrative role so I can check and give you a possible solution.
Best Regards,
Hello guys. Is there any news on the subject ( thank you working on this it’s a great help for me and my customer )?
Regards
Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I can check and give you a possible solution.
Best Regards,
Hello as i said in my first message i already tried it without success. Also everything was working just fine before i installed and bought the latest version. Please my customer is not happy at all. I gave you the good account ( admin ) i need help please sir.
Hello,
Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
Looking forward to collaborating with you!
Best Regards,
Hello,
Sorry for answering this late. You have all permissions sir test everything. Just be sure to put everything as it was when you are done.
Timing is very important now, i’m available if you need anything.
Regards
Hello,
After a more detailed review of your issue, we found that you have the file css/parts/woo-page-my-account.min.csswith outdated changes that were added during the theme update. In this case, please clear all caches on the website. If this does not help, please reinstall the theme archive.
Best Regards,
Hello,
Thanks for working on the problem. But my customer noticed a very big problem. It’s like the website went back into the past ( something like 1 or 2 weeks ). Some parts of style we did is not here anymore. It’s very detrimental for the business of the client since every day the website is not online is money lost. Have you done anything that can explain these backtrack?
I’m avalaible for any question if you need but we need to go as fast as possible the situation is quite critical.
Regards
Hello,
As far as we understand, the theme was reinstalled, and based on what we can see, there are currently no issues on our account.
However, we are very concerned to hear that you are experiencing such a serious problem. Could you please clarify exactly what content or styling is missing?
Before that, we would also like to clarify one important point: did you make any changes directly to the parent theme? Please note that any modifications made to the parent theme are removed during a theme reinstallation or update.
Best Regards,
Hello,
Did you guys reinstalled the theme? We have big problem on the website since the website is like what we left something like 2 weeks ago. Some buttons lost the style and are now grey, some pages has backtrack. That’s very concerning. Can i know what as been done exactly to correct everything? Also even the account page as lost the translations and some pages also. I never worked on the parent theme all custom codes has been done on the child theme.
I’m still available it’s very important that we finish with that.
Regards
So much error that’s very concerning
Attachments:
You must be
logged in to view attached files.
Hello sir,
That one should be easier. Where can i remove that text? I know i did it in the past ( i even modify it ) but now i can’t find it.
Also can i have an uptade on my concern please?
Attachments:
You must be
logged in to view attached files.
Even the “fake” price close to it ( on the left ) is a problem. We went from just the my account page with a problem to the whole website being broken. Please help me. It’s quite problematic
Hello,
We have not made any changes to your website, including reinstalling the theme.
As a first step, could you please restore a backup of the website? This would help us better understand when and how these issues started.
Regarding the problem with the price display, it most likely comes from a third-party plugin. Neither our theme nor WooCommerce includes such functionality by default.
Overall, this is a very strange situation. The issue with the “My Account” page was resolved, but new problems have appeared, even though no changes were made on our side.
Best Regards,
.
