blurred image

Hi,
some of my product image are blur on product page (but zoomed image are sharp…)…
Please, can you tell me how fix this trouble…
I tried to regenerate the miniatures but it doesn’t work…
Thank you

worpress version : 4.9.8
basel theme version :4.4
woocommerce : 3.5.0

Hello,

Please try to upload images with the bigger size.

Also check your settings in Appearance > Customize > Woocommerce > Product Image

Best Regards

Hi, thank you
I have ever tried to upload with the bigger size but it the same.
Just thumbails on product page are blur (when image is zoomed everything is alright)…

I also noticed that when I have more than 2 images for the products, only the first 2 images are blurry…the others are sharp (zoomed or not…)

Hello,

I am trying to find a product with a problem and I cannot. Please provide products URLs

Best Regards

Hello,
ok thank you.
I don’t understand why, but only the first two images of the products are blurred…not the others…

ok this is some url with blurred image on product page:

https://arnone-project.com/boutique/wind-of-liberty-2/
https://arnone-project.com/boutique/in-eole-i-trust/
https://arnone-project.com/boutique/no-wind-no-life/
https://arnone-project.com/boutique/kiteloop-session/

…

Thank you for your suppport

Hello,

You have two theme versions http://prntscr.com/lbtsuz

Switch to any default theme and deleted them all then upload the recent version. Make the full backup of your site before updating.

Best Regards

Hello,
ok thank you for your support.
I’ve delete the old version, I tried to upload again picture but it the same :/

exemple :
https://arnone-project.com/boutique/good-life/
https://arnone-project.com/boutique/until-the-end/

I don’t understand why this product page is ok (and not others) : https://arnone-project.com/boutique/no-wind-no-life-2-2/

Hello,

I have checked the provided links and I can not catch the blurred images. Try to clean the cache or provide two screens for comparison.

Best Regards

Hello,
I don’t understand, no matter how much I empty the cache, it’s always the same…

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Hello,

Please update the theme. This issue has been detected and fixed in the recent version.

Best Regards

Hello Elise,

My theme is up to date (I just came back to upload the latest version)… but it still doesn’t work, product photos are still blurry…..
I tried to clear the cache, but nothing works.
I tried with other browsers (chrome, ie,…) the result is the same, the photos are always blurry….
I tried to display the page on other computers…idem the pictures are blurry

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Hello,

Try to increase the size of product image http://prntscr.com/ldkl10 in Appearance > Customize > WooCommerce > product image.

Best Regards

Hello,
ok, I’ve changed the ” Miniature cropping ” system and now it’s OK.
Thank you Elise for your support.

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You are welcome! If you have any questions please feel free to contact us.

Best Regards

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