Brand link

Hi,

I created a few brands but when I click on the brand image, it is looking for a page that does not exist which I didn’t create it. (photo # 1)
if I type the same url, but changed the word brand from Hebrew to English – then it shows corectly (photo #2)
Another brand that I clicked on, shows me the image of the brand instead the brand page itself (photo #3)

where does it take the link from? why does it change from one brand to another?

Thank you,
Rosita

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still waiting for your reply.
Thanks

Hi rositalfp,

Thanks for reaching to us and appreciate your patience.

Can you please check if you disabled IPs / Countries? I cannot access to your site.

Best Regards,
Hung PD

hi, please try again. Thank you

Please help, as the site is up and the link to the brand takes me to 404 page.
Thanks

Hi rositalfp,

Thanks for your patience.

Still not working, even tried with VPN https://ibb.co/W4MYkr5J

Best Regards,
Hung PD

please let me know which IP you are logging in to
https://showmyip.com/
so we can understand what country range to enable here.

Thank you

Hi rositalfp,

I am using dynamic IPs so it’s hard to give you an exact one. I am come from Viet Nam.

Regards,
Hung PD

please check again, thanks

Hi rositalfp,

Still not working. https://ibb.co/zTxLCtgk

Can you please ask hosting provider to add Viet Nam to whitelist?

Best Regards,
Hung PD

Thank you Hung PD, we closed your access after 24 hours.
I understand the problem occurs from a plugin called Polylang, but I have to use it, since it created the whole theme RTL. When I deactivated it, all the site was messy again, so I had to work with this plugin and delete all brands.

If you have an idea for a better way to create the site RTL and disable this plugin, I will be more than happy to get some tutorials for this.
Thank you

Hello,

Now we can see the frontend of the website but we can’t enter the dashboard to investigate this case. Here is a screenshot of the error we get https://gyazo.com/20d83ac3c0268784a009e58bfcec534b

Kind Regards

I solved it by deleting the brands, as I needed to continue using the Polylang plugin to have the RTL working correctly.
I hope this will not cause any other problems on the site.
Thank you

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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