Brands url not working

hi,
There is no extension installed except Wood Mart theme. Multiple time brands wont work. It goes to 404. I refresh cache and disable it then it works. After some time again it won’t work. Can you please assist

Hello,

Sorry, I did not reproduce the issue, can you please share the small video of the issue for a better understanding?

Best Regards.

Here is a link for the video
https://we.tl/t-gdnIsLAGAA

Here is a url of a brand
https://villarochelle.com/brand/women/marjolaine/
https://villarochelle.com/brand/women/olivia-von-halle/
https://villarochelle.com/brand/women/voluptina/

None of them are working. Please check and fix if possible or provide guidance. Thanks

Hello,

Your issue has been resolved. Check back your site and check the issue.

Best Regards,

hi, can you please assist what you have changed to fix this issue. Thanks.

Hello,

Resave permalinks via Settings > Permalinks.

Best Regards,

thanks. you may close this ticket.

hi, before closing this ticket. I have found an issue on this page regarding brands
https://villarochelle.com/men/
Please check after the slider “Shop by brands”
none of the brands are showing on this page. even block exists. Please check and fix it. before it was working.

Hello,

I have checked your site, and the brands are displaying correctly under the “Shop by Brands” section. Everything appears to be working fine now.

See Screenshot for clarification: https://postimg.cc/fk21nh8W

Best Regards,

hi, I have attached a video. Please check. Brands are not working.

you may check this link for brands that are not showing on front too.
https://we.tl/t-fRqDeidJa8

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know I will further check and give you a possible solution.

Best Regards,

hi, I have shared you a video. Brands are not displaying on frontend. Please check. None of them are showing.

Hello,

Yes, I see it is not showing. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know I will further check and give you a possible solution.

Best Regards,

all third party plugins are disabled. Please check and let me know. thanks

Hello,

I see all plugins are active on your site. Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.

Looking forward to collaborating with you!

Best Regards,

yes please

Hello,

Please review your website to check the issue. The problem was caused by multiple brands having the same name and some old swatches missing images. I have now added a new brand to your site, and it should be displaying correctly. Kindly check and confirm.

Best Regards,

[Author]

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