Break Page

Good morning,

When viewing my pages in private browsing they are broken
there is a large padding top leaving a void..
I deactivated all the plugins and reactivated one by one to see the culprit, I got no results.

Parent/child theme same. Strange, I have no anomaly in my back, the authorizations are ok, no cache problem, I don’t understand this anomaly.

So I did:
Cleared browser and rocket caches.
I deactivated plugin then reactivated.
I changed the themes
I don’t have any console errors..
I reloaded my permalinks

I don’t see the problem at all no error status tells me what is doing this.

Hi Nicosa,

Thanks for reaching to us.

The Space that you mentioned above the Header was appearing because of the Header Banner that you have enabled on your Site.

You can find the settings for this by going to the Dashboard > Theme Settings > General > Header Banner.

Regards,

Good morning,

I’m trying to understand, I don’t have a specific banner on my site..

Otherwise here are two screens taken, one in private browsing and one in production.. indeed there is a problem somewhere.

Attachments:

You must be logged in to view attached files.

Hi Nicosa,

Please provide popup credentials, I can’t access to login url right now. https://prnt.sc/OI-VC-moGaf7

Regards,

Good morning,

Setting the wp-config to true, here comes the error register_uninstall_hook was not called correctly. Only a static class method or function can be used in an uninstall hook.. It is not valid as product layout <single product page.

On the others I don’t have a message of this type.

This generates an error but I still have access to my site..

Hi Nicosa,

Thanks for sharing the details.

Please double check your site https://prnt.sc/jj8EuMh0iyVG

Regards,

Good morning,

I have disabled security, you can access it normally.

Hi Nicosa,

I tried several times but it still doesn’t work.

https://prnt.sc/hnEhb-PZeCmU

Regards,

Good morning,

You can go there it should work I tried in private browsing no error

I’ll give you the codes in the moderator area

Hi Nicosa,

I tested on normal browser https://prnt.sc/dV4ooifwBQ21 and Incognito mode https://prnt.sc/kEmhEj-j4eQ2 Both are worked well.

Please clear browser cache, deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Let me know if you need further helps.

Regards,

Good morning,

Thanks for your return,
I cleared the server cache.. I will do different tests to see.

Why and it happens to me that this custom layout, I have an error 500 when I want to go to elementor in single product, for example the product archives I do not have this problem.

Hi Nicosa,

500 error indicates a problem with the server.

1. You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

2. Contact your hosting provider or server administrator to investigate and resolve the issue. They will be able to check server logs and diagnose the specific cause of the error.

3. Please check this manual and follow the instructions: https://xtemos.com/docs-topic/a-500-internal-server-error/

Regards,

Hey,

In fact the url woodmart-layout/single-product sent an error 500, I recreated in woodmart-layout/single-product /. It was the URL that was blocking this.

Hi Nicosa,

Thanks for sharing details.

Did you resolve the issue? I cannot access your site again due to 403 error.

Regards,

Good morning,

Yes it’s ok for now, by changing the url of the single product it works.

Beautiful day,

Hi Nicosa,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,

[Author]

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