Broken Link while editing the page

Hi there!

I just purchased the theme. But, there is a problem while editing the page. I have attached the problem that I am facing.

I will be waiting for a fast response.

Attachments:

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Try to disable all external plugins that are not related to our theme, clear your browser cache and check again.

Kind Regards
XTemos Studio

Hi!

Thanks for the quick reply. I tried what you said. But, still didn’t work. I cannot edit the page.

If you can manually log in to my WordPress admin then it would be really great. Else, I have to request for a refund.

In the previous message, I have provided login credentials for WordPress admin.

Hope you understand.

Please, disable all external plugins first. We will check what is wrong with your dashboard after this.

Hi!

I have disabled all plugins. Now, could you check the dashboard now?

Hoping for a positive response.

Thank you!

There is some problem with SSL configuration on your server. Home page has some redirect loop. And most files on the backend are loaded with HTTP and not with HTTPS. Contact your hosting provider to resolve this problem. Be sure that everything on your website is loaded with HTTPs.

I have enabled the necessary plugin for loading with HTTPs. Can you check it once?

Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

Regards

As you can check in a dashboard, I have enabled default theme like twenty sixteen. There is no such issue while editing the page.

If you didn’t believe, you may check the dashboard.

Waiting for your reply.

Yes, but the WPBakery page builder is currently turned off.

You may turn on and check it.

OK, please, send us your FTP access.

Here are the credentials

It is your cpanel access, not FTP. We need your FTP access to be able to edit your files.

.

Post your credentials via the private field only. We can’t connect with this data https://gyazo.com/64229712fa0f8705c172880b133db9d6

File Manager can only be accessed via CPanel.

Let me know, you solve the issue or not.

Is your theme compatible with Gutenberg, the upcoming WordPress page/post editor? Maybe that’s causing the problem.

Yes, our theme is compatible with Gutenberg.

Please, contact your hosting provider and ask for a correct FTP access so we can connect your server and troubleshoot theme files.

I have provided corrected hosting address. Waiting for quick solution.

The problem seems to be caused by your server performance. Because of slow loading, most resources can’t be loaded correctly. Sometimes it works well and sometimes not https://gyazo.com/aa01d2d7d72d301f871af398ba5cbd8f
We suggest you to contact your hosting provider and ask to investigate the problem. Average admin page loading time is 50-60 seconds while it should be loaded in 3-4 seconds.

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