Broken shop page & categorie pages

Hello,
I’m building a woodmart website
the website was working properly but suddenly the shop page and categories pages have been broken
How can i fix it please ?

Attachments:

You must be logged in to view attached files.

Hello,

For now, on my side, it looks well – https://prnt.sc/jyV7zHRupMf1. Let me know if you have sorted it out.

I await your response.

Kind Regards

[contact.badrdigital]

Dear Luke,

I hope you’re doing well.

Thank you so much for your prompt response.

1- To resolve the problem, I went to layouts and disactivate them and shop works well: https://prnt.sc/VFpIsdICRWZb

2- When I activate the layouts the page get broken : https://prnt.sc/ts0WnDewTnkB

3- I have tried to clear the cash from the WP Fastest Cache but in vain, if there is any way to clear the server/site cash please let me know : https://prnt.sc/R4pZVFCuIVQr

Thanking you!

• This reply was modified 2 years ago by contact.badrdigital.

Hello,

Send me admin access to the WP dashboard so I can investigate those layouts.

Looking forward to collaborating with you.

Kind Regards

Dear Luke,

I hope you’re doing well.

Thank you so much for your prompt response.

Please find the requested information in the private section bellow:

Thanks again!

Hello,

I have resaved the Layout related to Archive pages and now it looks like works well.

https://prnt.sc/1abJds4fUHE9

Check it on your side and let me know.

Kind Regards

Dear Luke,

The shop page problem has been solved thank you.

but other malfunctions appered !

Please check here : https://www.canva.com/design/DAGKcsTnqSQ/qyfsvWr0sb8qS4xQvJOE-g/edit?utm_content=DAGKcsTnqSQ&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

Thanks for your assistance.

Hello,

Please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Hi,
The issue persists even all plugins are disactivated!
Could you please login to my dashboard and investigate about it?
Kind Regards

Hello,

Yep, but first confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Kind Regards

Hello,
I have disactivate all plugins expect the ones you told me: https://prnt.sc/NIIKY5r2Vea6
For the parent theme is already enabled! : https://prnt.sc/L-Q-SkP8mBaa (i’m not if this is what you mean) anyway you have the logins you can enabled configurate it as u want.
Thanking you !

Hello,

Could you please contact the server support and ask them to check the permissions for the guest users?

Let me know the result.

Kind Regards

Hi Luke,

I hope you’re doing well.

Regarding your last message, could you please confirm if by “server support” you mean the support team of my hosting company? I want to ensure I am reaching out to the correct support team for checking the permissions for guest users.

Thank you for your assistance.

Kind Regards,

Hello,

Yes, I meant the hosting provider support.

Thank you for your time.

Kind Regards

[Author]

Posts