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Bug in Mobile Site Filtering Options: Black Screen Issue

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  • Author
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  • #631849

    tyu
    Participant

    There is a bug in the filtering options on the mobile site.
    When you open the filtering sidebar and click on a filter, if you click on the sidebar again and the filters load, the screen stays black.
    I have sent you a video.

    #631933

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #631955

    tyu
    Participant

    Hi,

    Thank you for quick response.

    You can use the demo site’s panel to check this issue.
    The same problem exists on your demo site as well. I have shared a video.

    If you still need access to my panel, I can provide it as well.

    Best.

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    #632058

    Artem Temos
    Keymaster

    To fix this issue, try to add the following code snippet to the Custom CSS area in Theme Settings.

    .wd-content-layout.wd-loading .wd-show-sidebar-btn{
         pointer-events: none;
    }
    #632160

    tyu
    Participant

    Hi,

    When an option is selected, disabling the “-show options-” button until it finishes loading has solved the issue.

    Is there a possibility of making a modification for this?

    If a patch is planned, I will keep track of it and remove the code once it’s fixed.

    Thank you.

    #632206

    Artem Temos
    Keymaster

    Yes, we will include this fix in our next theme update.

    #633133

    tyu
    Participant

    Thanks.

    I will be following up.

    Will there be an update for the problem in this topic:
    https://xtemos.com/forums/topic/automatic-height-of-the-main-carousel-in-quick-view/

    #633323

    Artem Temos
    Keymaster

    As we can see, this topic is closed already. If you have any extra questions, feel free to create a new one and our specialists will help you.

Viewing 8 posts - 1 through 8 (of 8 total)

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