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Bug in Woodmart breaking editing in Elementor.

Viewing 18 posts - 1 through 18 (of 18 total)
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  • #696262

    agenciawebinfinite
    Participant

    Hello!

    After dozens of tests, I’ve determined that the problem of not being able to edit pages in Elementor on a website is due to Woodmart.

    I deactivated all plugins, tested only Woo + Elementor Free, and the problem persisted.

    I analyzed logs and debugs, then changed the theme to Storefront, and “magically” everything worked perfectly.

    I switched back to Woodmart, and the problem returned, leaving no doubt that it was the theme.

    I even deleted the theme, reinstalled it from scratch, did everything I could, and nothing solved it.

    1- What is the problem?

    When editing any page with Elementor, it just keeps thinking…thinking…thinking and doesn’t load.
    https://imgur.com/eGzgDqo

    2- I need to click the site settings button for the error to stop, and then I can use it again:
    https://imgur.com/b331mlp

    3- However, after updating to Elementor 3.33.0 this is no longer possible; that is, it’s no longer possible to edit. I was forced to downgrade Elementor to continue using it this way.

    I will attach the debug logs from when only 3 plugins were active:
    Elementor Free
    WooCommerce
    Woodmart Core

    You will see the bugs that need to be fixed in the attached log.

    Could you please give this a high priority to resolve?

    #696322

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme so we can check it?

    Thank you in advance

    #696396

    agenciawebinfinite
    Participant

    My friend, the site is down during Black Friday. I’ve already done everything I needed to identify the problem, in the middle of the night, but now we can’t do anything anymore.

    I’ve already sent you the logs; you need to find the errors and fix them.

    Do you want a step-by-step guide?

    You can read it in this chat: (I’ve attached the chat link with the analysis)

    #696397

    agenciawebinfinite
    Participant

    My friend, the site is in production during Black Friday*

    #696401

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

    #696447

    agenciawebinfinite
    Participant

    2025-11-17T12:24:09+00:00 Crítico Uncaught ValueError: Unknown format specifier ” ” in /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/themes/woodmart/inc/integrations/elementor/elements/class-google-map.php:526
    Contexto adicional
    {
    “error”: {
    “type”: 1,
    “file”: “/var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/themes/woodmart/inc/integrations/elementor/elements/class-google-map.php”,
    “line”: 526
    },
    “remote-logging”: true,
    “backtrace”: [
    “”,
    “#0 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/themes/woodmart/inc/integrations/elementor/elements/class-google-map.php(526): sprintf()”,
    “#1 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2435): XTS\Elementor\Google_Map->register_controls()”,
    “#2 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(1049): Elementor\Controls_Stack->init_controls()”,
    “#3 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(570): Elementor\Widget_Base->init_controls()”,
    “#4 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(185): Elementor\Controls_Stack->get_stack()”,
    “#5 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/plugins/elementor/includes/managers/widgets.php(404): Elementor\Widget_Base->get_stack()”,
    “#6 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config()”,
    “#7 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-content/plugins/elementor/core/common/modules/ajax/module.php(176): call_user_func()”,
    “#8 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-includes/class-wp-hook.php(324): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request()”,
    “#9 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,
    “#10 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()”,
    “#11 /var/www/vhosts/boottrainingbrasil.com.br/httpdocs/wp-admin/admin-ajax.php(192): do_action()”,
    “#12 {main}”,
    “thrown”
    ]
    }

    #696448

    agenciawebinfinite
    Participant

    But why create a staging environment?

    Wouldn’t it be enough to just fix the bug and apply the patch?

    I don’t understand why the difficulty.

    #696518

    Artem Temos
    Keymaster

    There’s no bug in our theme, and we can’t reproduce it on our website. It seems like a plugin conflict, so you need to identify which installed plugin is causing the issue. That’s why it’s important to temporarily turn off all plugins.

    #696536

    agenciawebinfinite
    Participant

    Hey friend!

    Didn’t you read the first message I sent you??

    Let’s go, I’ll repeat:

    1- I DISABLED 100% OF THE PLUGINS (100%, all of them, not a single one remained active)

    2- I REACTIVATED:
    – WooCommerce
    – Elementor Free

    3- I TESTED editing a page, THE SAME PROBLEM HAPPENED (I sent you the screenshot above).

    4- I ACTIVATED THE WOODMART CORE PLUGIN

    5- I TESTED AGAIN, SAME PROBLEM.

    6- I CHANGED THE THEME TO STOREFONT

    7- THE PROBLEM DISAPPEARED, THE ELEMENTOR EDITOR LOADED WITHOUT PROBLEMS

    8- I REACTIVATED THE WOODMART THEME, THE SAME PROBLEM HAPPENED AGAIN.

    9- Thinking it might be a bug in my theme installation.

    – I reactivated the storefront
    – I deleted the Woodmart theme folder
    – I reinstalled the theme by downloading it again
    – The same problem continued to occur (THIS STILL WITH ALL PLUGINS DISABLED, only WooCommerce + Elementor Free active)

    10- In other words, even with all plugins disabled, the error occurs, how could it be a conflict with a plugin?

    11- So, I took the logs and sent them to you, all attached here.

    12- If you say there’s no bug in your theme, there’s a bug in MY THEME THAT I BOUGHT FROM YOU ON MY WEBSITE.

    – And that’s why I came here, to ask for your help.

    Based on this, you want me to disable the plugins again, even though I already did that??

    #696537

    Artem Temos
    Keymaster

    Hello,

    We’ve already reviewed this information. However, we can’t conduct an investigation solely based on your words. We need to test this ourselves on your website, ensuring that all plugins are disabled.

    Kind Regards

    #696673

    agenciawebinfinite
    Participant

    Okay, I’m creating a complete staging of the site for your tests; the access data is below:

    In a few minutes, the staging site will be live so you can test it.
    You can disable/re-enable plugins and do whatever else you need to validate the problem.

    #696682

    Artem Temos
    Keymaster

    Thank you. As we can see, all plugins are still active. Please deactivate it on your staging website and test how it works. If the issue persits, please keep the plugins deactivated so we can check this too.

    #696683

    agenciawebinfinite
    Participant

    Just wait for my OK, it seems there’s something wrong with the staging; it appears to be redirecting to the main site.

    I’ll confirm that you can access it shortly.

    #696693

    agenciawebinfinite
    Participant

    Okay, site staging with all plugins disabled.
    https://imgur.com/cqg7pPI

    Note: I just tested it, I activated Woo + Elementor, and when editing a page with Elementor, the editor freezes.

    Will you be able to replicate the problem.

    I await your solution, thank you.

    #696695

    agenciawebinfinite
    Participant

    Once you resolve this, please disable the plugins to avoid conflicts with the main website, as there are external integrations.

    #696719

    Artem Temos
    Keymaster

    The error is caused by the mistake in the translations https://gyazo.com/02d6d2741cda4a621ccf810976485def
    We have removed that translation and now it works. Please test from your end.

    #696750

    agenciawebinfinite
    Participant

    I fixed it on the main website and it worked.

    Thank you.

    #696752

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Viewing 18 posts - 1 through 18 (of 18 total)

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