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Bug on settings panel! can't click on any button

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #293376

    guilhermevcf
    Participant

    im facing a problem in the panel settings. simply can’t click on any button or options in the settings panel, simply doesn’t work. check the video: https://youtu.be/KPS2OYYIOpg

    #293403

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #293415

    guilhermevcf
    Participant

    i deactivated all plugins now when i go on header builder it get stuck on loading screen.

    #293682

    Hello,

    Please check the credentials I cannot login. https://gyazo.com/c222546c456cdb5bcc009137c76db9f6

    Best Regards

    #294650

    guilhermevcf
    Participant

    Here are the credentials. working.

    #294652

    guilhermevcf
    Participant

    i tried every single plugin and i still couldn’t change the logo in header builder. when i click in upload, nothing happens.

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    #294717

    Hello,

    We need more time for the issue. We will get back to you.

    When I deactivated the plugins, the Theme options work. Now the issue is with the header builder.

    Best Regards

    #294770

    Hello,

    We double-checked and we see that the problem is caused by the plugin Products By Attributes & Variations for WooCommerce: https://prnt.sc/13al6t2

    If you deactivate the plugin, the header works: https://gyazo.com/50ab77412133b339706bf10beb9b7c91

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)