Bug on the latest update

Hi there,
we made the update this morning and we have a bug on the site. No css seems to be taken in account ?
Any idea. We have updated all plugins and wordpress versions.
Thanks in advance.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

Bug is on pc only not mobile.
Here is a screenshot you will see better. Any idea why it is displayed like this ? WpBakery problem (version used is 7.3) ?
Thanks in advance.

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Slider does not appear neither.
But on mobile, the website works perfect ??

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

I’m embarrassed because the stagin site works perfect. Only the live site on pc encounters some problems. And i cannot desactivate plugins on the live site.
Would you have any idea with the console logs or have you heard some conflict with some plugins ?

Currently, we don’t see any problems with your website. Probably, it was some kind of cache issue. https://gyazo.com/745bea269bbaf608789e7884b7c816a8

Hello,
must have been cache issue i don’t know … this issue has been reported by several customers and we reproduced it during 2 two days. Now it works fine …. even if we did not do anything special … it works so it’s fine .
Thanks a lot for your quick responses !
Have a nice day.
Benjamin.

You are always welcome. Feel free to contact us if you have any further questions.

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