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Bug Report – Email Not Triggering After Theme Update

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  • Author
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  • #671602

    sohee7569
    Participant

    Dear Woodmart Support Team,

    I am experiencing an issue with my website after updating the Woodmart theme. Specifically, emails are no longer being triggered after an order is placed.

    Here are the details:

    Issue: Emails related to WooCommerce orders (order confirmation, processing, and completion emails) are not being sent.

    Steps to Reproduce:

    Update Woodmart theme to the latest version.

    Place an order on the website.

    Emails are not triggered to the customer.

    Previous Action Taken: I have tried rolling back the theme to the previous version, but the issue persists.

    Additional Information:

    I have checked the SMTP settings and tested email sending, but the issue seems to be related to the Woodmart theme.

    I also checked the email logs and confirmed that the emails are not being generated.

    Could you please assist in resolving this issue? If you need any further information, please let me know.

    Thank you for your support.

    #671706

    Hung Pham
    Keymaster

    Hi sohee7569,

    Thanks for reaching to us.

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Best Regards,
    Hung PD

Viewing 2 posts - 1 through 2 (of 2 total)