Bug Using Coupons

Hi there,

there is a bug in checkout, when users want to use there coupons in checkout. The users need to double click before the coupon is used.

How to fix that?

Hello,

I clicked only once and the coupon was used (you can be sure un that by checking the below video).

https://monosnap.com/file/5s8HDNYs3IheqABluBsLhoC222zse8

In general, such functionality is related to WooCommerce so I suggest you check the issue on the default theme.

Kind Regards

Hi Luke,

as you noticed this works fine in the cart. Please go to checkout and try again.

Br,
Martin

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Hi there,

it is still an issue. I disabled all plugins, but the issue is still there.

Hello,

The password seems to be wrong and we can’t access your dashboard https://gyazo.com/59dc02badacd41aa42f2ae76ffec9d41
Also, please, check how it works with a default WordPress theme and send us a screenshot.

Kind Regards

Pls try again without “PW” and without space at the end. I just logged in with this credentials.

OK, please, check with the default theme first and send us a screenshot.

I just tried it with the theme twenty twenty and it works well after clicking the button once.
I am not sure how to send a screenshot of a double click issue in checkout.

OK, please, disable all plugins that are not related to our theme temporarily and we will do the check.

Thank you in advance.

Please check our messages before. I already disabled all plugins before exept for woodmart core and Woocommerce. This did not fix the issue.

But we see external plugins still turned off. Please, disable them temporarily so we can check the issue with theme-related plugins only.

Kind Regards

I just found out that the plugin Coupon Affiliates for WooCommerce is causing this issue.

We are glad that you sorted it out. Feel free to contact us if you have any further questions.

Kind Regards

[Author]

Posts