Bug with “Use images from product variations”

This feature worked for a while, but I noticed the page loaded slowly and tracked it down to the swatch images using the full image size, in my case it was a width of ~2400 but contained in its correctly sized container.

To fix the image size I followed instructions on Xtemos help pages and set
Appearance -> Customise -> WooCommerce -> Product Images -> Thumbnail to 500

I thought all was well, but a few weeks ago when I added another product variation (baby blue) I noticed it was not using the product variation image, rather it was using the Product -> Attribute – Color’s Image

I later added more variations and the same thing, the product variation image is not working.

I eventually tracked it down to the file not existing in the uploads folder for that image size.
I re-ran the thumbnails process and the images were there and in the right size, but not with scaled in the name for example
Orange Fortune Dragon which works is https://shop.scanimals.net/wp-content/uploads/2024/10/IMG_7932-scaled-500×375.jpg
Black Silk not had IMG_8392-500×375.jpg but did not have IMG_8392-scaled-500×375.jpg , so did more digging.

I tried all the following (with cache plugin disabled and cloudflare disabled), clearing cache etc.
– regenerate thumbnails
– removing dimensions of images in theme customisation
– a new size for thumbnails
– disable “Use images from product variations” and re-enable
– deleted custom items variation image and then re-selecting it

None of these items work and I am stuck and now asking for help.

Please see page at https://shop.scanimals.net/index.php/product/fortune-dragon/
As mentioned Baby Blue, Black Silk, Black Gold Silk are all not working.

please recommend what to do now?

I have tried adding snippet
add_filter( ‘woodmart_swatches_cache’, ‘__return_false’ );

Disabled the cache and still they do not show

Hello,

Send me access to the admin panel so I can check the site’s settings on your side.

Thank you in advance.

Kind Regards

Attached

Look forward to your response.
I just added a new variation color today for product https://shop.scanimals.net/index.php/product/laughing-axolotl/

Hello,

You need to edit that color attribute – https://take.ms/S6QXo8 and enable the “Text swatch” option in its settings – https://take.ms/tToyF, clear a cache and recheck the issue.

Kind Regards

That makes no sense, I dont want text swatch, I want the image variation from product
Did you try it? I did and it’s still text and not image? https://shop.scanimals.net/index.php/product/fortune-dragon/

I just checked the other fortune dragon colors, like pink pastel and ombre, both of these items do not have “text swatch” enabled and a variation image appears.

Theme Settings >> Shop >> Variable Products >> Use images from product variations is YES but not being used?

I disabled cache and cleared object cache and it worked for the newer items but not for “baby Blue” or Blue Silk” – https://shop.scanimals.net/index.php/product/laughing-axolotl/

When did this change as I never needed to use “Text” and also the description makes no sense, I dont want to use text lol

please take a look and see why this isn’t working for the swatches that are older :Past

This is now resolved, I removed the color and enabled “Text” as suggested.
Very odd that the bahvior changed as all the ones working are not set to “Text” but this now seems a requirement and very odd one to be Text when you want to have an image. Maybe rename the field “Text or Variation Image”

Hello,

Glad that this issue is resolved. So in this case, the topic can be closed?

Thank you for your time and have a good day.

Kind Regards

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