Bug with “Use images from product variations”

This feature worked for a while, but I noticed the page loaded slowly and tracked it down to the swatch images using the full image size, in my case it was a width of ~2400 but contained in its correctly sized container.

To fix the image size I followed instructions on Xtemos help pages and set
Appearance -> Customise -> WooCommerce -> Product Images -> Thumbnail to 500

I thought all was well, but a few weeks ago when I added another product variation (baby blue) I noticed it was not using the product variation image, rather it was using the Product -> Attribute – Color’s Image

I later added more variations and the same thing, the product variation image is not working.

I eventually tracked it down to the file not existing in the uploads folder for that image size.
I re-ran the thumbnails process and the images were there and in the right size, but not with scaled in the name for example
Orange Fortune Dragon which works is https://shop.scanimals.net/wp-content/uploads/2024/10/IMG_7932-scaled-500×375.jpg
Black Silk not had IMG_8392-500×375.jpg but did not have IMG_8392-scaled-500×375.jpg , so did more digging.

I tried all the following (with cache plugin disabled and cloudflare disabled), clearing cache etc.
– regenerate thumbnails
– removing dimensions of images in theme customisation
– a new size for thumbnails
– disable “Use images from product variations” and re-enable
– deleted custom items variation image and then re-selecting it

None of these items work and I am stuck and now asking for help.

Please see page at https://shop.scanimals.net/index.php/product/fortune-dragon/
As mentioned Baby Blue, Black Silk, Black Gold Silk are all not working.

please recommend what to do now?

I have tried adding snippet
add_filter( ‘woodmart_swatches_cache’, ‘__return_false’ );

Disabled the cache and still they do not show

Hello,

Send me access to the admin panel so I can check the site’s settings on your side.

Thank you in advance.

Kind Regards

Attached

Look forward to your response.
I just added a new variation color today for product https://shop.scanimals.net/index.php/product/laughing-axolotl/

Hello,

You need to edit that color attribute – https://take.ms/S6QXo8 and enable the “Text swatch” option in its settings – https://take.ms/tToyF, clear a cache and recheck the issue.

Kind Regards

That makes no sense, I dont want text swatch, I want the image variation from product
Did you try it? I did and it’s still text and not image? https://shop.scanimals.net/index.php/product/fortune-dragon/

I just checked the other fortune dragon colors, like pink pastel and ombre, both of these items do not have “text swatch” enabled and a variation image appears.

Theme Settings >> Shop >> Variable Products >> Use images from product variations is YES but not being used?

I disabled cache and cleared object cache and it worked for the newer items but not for “baby Blue” or Blue Silk” – https://shop.scanimals.net/index.php/product/laughing-axolotl/

When did this change as I never needed to use “Text” and also the description makes no sense, I dont want to use text lol

please take a look and see why this isn’t working for the swatches that are older :Past

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