Bugs on hotspots and wpbakery

Hi,
There are several bugs on our website, we tried to disable third-party plugins and change theme to the parent one – it didn’t work.

1. Hostpots are not working on the homepage.
2. WPbakery’s “Text block settings” doesn’t have “Visual” option (pls see attached screenshots with and without “visual”/”text” modes).
3. Footers menu (via widget) is not expandable on mobile.

Please help us with these bugs, they appeared after updating theme and plugins.

Thanks!

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Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hi,
yes I give permission for that. Please find credentials in a private content.

Hello,

1. Please check the issue on the parent theme.

2. Please provide details, and provide the actions step by step to reproduce the problem.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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