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Buy new theme
- This topic has 10 replies, 2 voices, and was last updated 4 years, 4 months ago by
Elise Noromit.
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AuthorPosts
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June 28, 2021 at 3:06 pm #303158
siddhuParticipantHello xtemos Team,
i buy your (woodmart) couple of days and i install in (malkah.net) and change settings in admin panel. Theme are not working properly.
when i update theme specially (footer section) all of things in frot-end are messed up.
please guide me how can i resolve this issue.
if you need creditionals from our side feel free please reply me.
Thanks
Siddhu,June 28, 2021 at 5:06 pm #303171
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please, provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.
Best Regards
June 28, 2021 at 7:00 pm #303185
siddhuParticipanti just installed a new theme so right now we don’t need backup
also can you please install your original demo content.June 28, 2021 at 11:51 pm #303215
Elise NoromitMemberHello,
Please update the theme to 6.1.3 and check the issue, if the problem persists, please let me know I will double check.
Best Regards
June 29, 2021 at 10:05 am #303286
siddhuParticipantcan you please send me the theme to 6.1.3.i can upload in our website.
June 29, 2021 at 10:18 pm #303440
Elise NoromitMemberHello,
Please make the full backup of your site I will upload. Let me know.
Best Regards
June 30, 2021 at 12:54 pm #303645
siddhuParticipantyes do it
June 30, 2021 at 12:55 pm #303646
siddhuParticipantonce you upload pls let me know
June 30, 2021 at 5:06 pm #303704
Elise NoromitMemberHello,
I have updated the theme, the problem is caused by HTTP and HTTPS configuration is incorrect: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.
Best Regards
June 30, 2021 at 5:18 pm #303706
siddhuParticipantthanks it works
you made my dayJune 30, 2021 at 10:08 pm #303746
Elise NoromitMemberWe are always happy to help you, write to us when you have any difficulties or issues with our theme.
We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service
Thank you in advance
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