“Buy Now” Button Redirects to Empty Cart Page

We have recently encountered a significant issue with our website, which is using the Woodmart theme. When customers click the “Buy Now” button to purchase a product, they are being redirected to an empty cart page instead of proceeding to the checkout with the selected product.

This problem is causing a considerable inconvenience to our customers and is likely affecting our sales. We have verified that this issue persists across different devices and browsers.

We have tried basic troubleshooting steps such as clearing caches, disabling plugins, and checking for updates, but the issue remains unresolved.

We would appreciate your urgent assistance in resolving this matter. If you require any additional information or access to our website, please let us know.

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back. Also, send me access to the admin panel.

Thank you in advance.

Kind Regards.

Yes, you can deactivation plugin and theme,
Note: This issue not face every customer but some of customer facing this issue.

Error video link : https://drive.google.com/file/d/1_4PGvgVsnOXp5q7vjR2P7KkOBjAUPDug/view?usp=sharing

Hello,

I see that you used the button from the plugin. Can you try to use the “Buy now” from our theme instead? In theme Settings -> Single product -> Buy now. https://prnt.sc/QZToyqN81sWz

Looking forward to hearing back from you!

Kind Regards

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