Buy now on single product page – Not working

Hi Team,

Just need some assistancce, when on the single product page the buy now button goes nowhere. Would you be able to assist?

Really appreciate your help.

Cheers,
Anna

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Hello Artem, really not comfortable with providing admin access? Can i do screen share or something like that? Or screenshots? I don’t understand why that is necessary?

Also I have not reactivated any plugins so don’t understand why it’s not working

Please find below screenshot of alll plugins installed

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Hi Artem, last time you provided code that fixed the Add to Cart issue, is there something like this you could assist with?

Hello,

We need to check the configuration to understand what is wrong there. We don’t know why it might not work on your website now.

Kind Regards

Can I do a share screen please or share screenshots please?

It will not be enough for us. We will need to turn on/off some options and test how it works.

Hi Team,

Have created the access for you:
Have given you access to plugins and themes.

Appreciate your help.

Cheers,
Anna

Have given you full administration access, could you please assist?

Hello,

Could you please clarify if the button worked before you added the code or if it never worked?

Kind Regards

I dont know i’d never checked it – as im just getting the website sorted out – havent checked all buttons and links yet

In this case, we need your FTP access to check the problem from the code and see what is wrong.

Kind Regards

i dont have fpt i have something else.

Any word, just spoke with my hosting provider and they are saying it is an issue with Elementor pro?

– I see it is a issue from the elementor pro plugin, something is missing for the buy button which is making issue.

If it comes from the Elementor PRO plugin then you should contact the plugin’s developer for help on this matter. It is out of our theme support scope.

Kind Regards

Did you have a look to see if there is anything you can do??

I dont know how the hosting provider came to this conclusion

Hi have tried to get help with this from Elementor and they are saying this is a theme issue. Could you please assist?

Hello,

You can’t use our theme’s special widgets if you create a single product page with Elementor PRO. You need to remove all theme related elements from there. Then test how it works.

Kind Regards

Hi Artem,

I have not created a single product page – i am just using the theme – and the buy button isn’t working – I’ve tried to sort it out with elementor but they are saying it is a theme issue – could you please have a look?

Hello,

Yes, sure, but we need FTP access to your website files.

Kind Regards

Thanks Artem, really appreciate your help, hopefully you will be able to sort this out. 🙂

Hi Team, just wondering if this is going to be solved as I realise that this is a business crucial aspect. Don’t want to continue working on this with this theme if the Buy button doesn’t work.

Hello,

We have fixed this issue on your end. Please, test how it works now.

Kind Regards

YOU GUYS ARE THE ABSOLUTE BEST!!!! THANK YOU THANK YOU THANK YOU!!!! Thank you heaps – really appreciate all your help!!!!

You are welcome. Feel free to contact us if you have any further questions.

Kind Regards

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