Cache issues

Hello Team,

I’m facing a cache issue while I’m trying to make a quick purchase of a product.
When I press the Icon of Quick Purchase instead of sending me directly to the payment page it redirects me to the home page.
Then after I refresh the page I see the product is added to cart.

I already disabled all the plugins one by one to check if anything might effect that. it didnt work.

Please check it yourself.
I’m attaching login details.
Thanks.

Hello,

Please contact the plugin support. We do not have instructions on how to configure the plugin.

If you have any questions please feel free to contact us.

Best Regards

I don’t need you to configure the plugin.
The issue is with the theme. Even after I disabled all the cache plugins the issue still exists.
Please read what I just wrote. I disabled all plugins one by one and still the issue exists.

So the issue is with your theme.
Looking forward to your support.

Nitai

Hello,

Please disable AJAX add to cart https://prnt.sc/137k05t in the Theme Settings > Product page.

Best Regards

Hello Elise,

Are you sure you are looking at the right site?
We are talking about shopipopy.com.
Ajax was disabled…
file attached

Please update.

Attachments:

You must be logged in to view attached files.

waiting for your response dear,
This is a big problem on the site that needs to be fixed as soon as possible, please.

Thanks in advance,
Nitai

Hello ??

Hello,

I have submitted the issue to our development department and I wait for the feedback, now they are overloaded, please give us a bit more time.

Best Regards

Looking forward to the response.
This damaged my CR dramaticly.

Thanks

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

This issue is happening with your theme only!

This is not the first site I have This happened only with your Theme.
Why do I have to wait almost a week to get a bug fixed that your theme is causing me???
I purchased this support for you to check what’s going on if I have a problem so please check it ASAP!!!

You have Logins in the previous messages.

Hello,

We tested with a standard theme and there is a problem as well. You need to contact the plugin support as our theme does not affect this.

https://gyazo.com/d7c5840fadbd3a9c238167f4e4a43eeb

Which plugin?
Have you figured a specific plugin the causes this issue?

Because I’m certain it’s not a plugin.

A problem with a plugin that adds quick buy functionality.

[Author]

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