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Caching and disappearing header

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
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  • #524385

    kalipsso3
    Participant

    The problem is that after 1 day (or less) when the site is opened, the contents of the header such as the menu, logo, etc. disappear. If I clear the cache, the problem is solved. This happens all the time, I even disabled JS and CSS, but the problem was not solved. Only when cache plugins are deleted altogether. The problem does not occur.
    ps: i am using cloudflare and the plugin : WP Fastest Cache

    #524386

    kalipsso3
    Participant

    Randomly each time with a different page like this

    #524486

    Hung Pham
    Keymaster

    Hi kalipsso3,

    Thanks for reaching to us.

    I tested on both normal and incognite mode, header worked well. https://prnt.sc/Z6yxXXKY_SuH

    You can also disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

    Wishing you a Merry Christmas.

    Regards,

    #524495

    kalipsso3
    Participant

    The issue is currently limited to the desktop version of the site and does not affect all pages consistently. After clearing the cache, it seems to appear randomly on various pages; for example, it is currently visible on https://maxgaming.ma/shop/

    #524569

    Hung Pham
    Keymaster

    Hi kalipsso3,

    The header worked for all pages, please see recorded video for better understanding:

    https://screenpal.com/watch/c0lOfoVH39Z

    Regards,

    #524571

    kalipsso3
    Participant

    Hi thats the weird thing about the issue it appears on random pages now its present on this page

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    #524695

    Hung Pham
    Keymaster

    Hi kalipsso3,

    Please send me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, I will check the problems.

    Regards,

    #524743

    kalipsso3
    Participant

    Sure

    #524768

    Hung Pham
    Keymaster

    Hi kalipsso3,

    Thanks for details.

    Please double check https://prnt.sc/pxYO6XpffvbP

    Regards,

    #524769

    kalipsso3
    Participant

    What was the issue ?

    #524817

    Hung Pham
    Keymaster

    Hi kalipsso3,

    I cleared the cache and turn off Mobile DOM optimization (experimental) option, then it worked.

    Regards,

    #524835

    kalipsso3
    Participant

    idk if it will be a permanent solution bcs i already cleared cache and it worked but after a couple of hours it came back , anyways ill keep you updated

    #524860

    Hung Pham
    Keymaster

    Hi kalipsso3,

    Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

    #555474

    theinfiniteservice
    Participant

    i had the same issue, what is the solution?

    #555480

    Hung Pham
    Keymaster

    Hi theinfiniteservice,

    Thanks for reaching to us.

    You should disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

    Regards,

Viewing 15 posts - 1 through 15 (of 15 total)