Caching issue

We have issue with caching and only way to get resolved is by enable or disable any plugin. if we didn’t do that caching issue remains

Hello,

Please describe your cache issue in more detail for a better understanding of the issue.

Looking forward to collaborating with you!

Kind Regards

We use a plugin for cross-sells under the main product. in this theme these cross-sells products get cached and appears in every product until we deactivate or activate any plugin. and no any caching plugins are uses.

Same cross-sells plugin used in the live site and it works fine, as woodmart theme in staging site at the moment until we fully test all functions

Attachments:

You must be logged in to view attached files.

Hello,

Send me admin access to the dashboard area so I can look closer at your settings.

Kind Regards

Kind Regards

please check in private

Hi Luke

Any update please on how to resolve this issue ?

Hello,

Sorry for the delay.

Please check this https://docs.wp-rocket.me/article/1535-how-can-i-exclude-a-plugin-or-script-from-caching article for help.

Also, could you please check how it works with some default WordPress themes like WooCommerce Storefront?

Kind Regards

We have disabled and removed WPRocket but this didn’t help.

When we switch to the older theme it works find. also no caching on the server.

So any idea what’s is causing this issue ?

Hello,

Okay, understood. Could you send me a video of how you replicate that issue on your side? Also, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Kind Regards

I found the resolution now it was Elementor pro

Thank you

Hello,

Great! Glad that you found a solution.

Always remember that you can reach out to us with any questions you may have.

We wish you a splendid day!

Kind Regards

[Author]

Posts