Callisto error on pages

Hi,

After install and import without problems demo for callisto theme, we have critical errors on pages and also home page is not loading ok, I think some errors with elementor plugin.

We are using the last version of wordpress with PHP 8.0, tried also 7.4

Thank you.

Hello,

I see that you have the 500 Internal Error. 500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider and ask to provide server error logs.

Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Looking forward to hearing back from you!

Kind Regards

Hi,

I attached the error log, all are related to the theme .

Thank you.

#24 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/templates/header/main-menu.php(32): wp_nav_menu()
#25 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/framework/modules/header-builder/class-element.php(83): require(‘/home/taxmanage…’)
#26 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/framework/modules/header-builder/class-frontend.php(191): XTS\Header_Builder\Element->render()
#27 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/framework/modules/header-builder/class-frontend.php(179): XTS\Header_Builder\Frontend->render_element()
#28 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/framework/modules/header-builder/class-frontend.php(179): XTS\Header_Builder\Frontend->render_element()
#29 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/framework/modules/header-builder/class-frontend.php(179): XTS\Header_Builder\Frontend->render_element()
#30 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/framework/modules/header-builder/class-frontend.php(152): XTS\Header_Builder\Frontend->render_element()
#31 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/framework/modules/header-builder/functions.php(50): XTS\Header_Builder\Frontend->generate_header()
#32 /home/taxmanagement/public_html/wp-includes/class-wp-hook.php(310): xts_generate_header()
#33 /home/taxmanagement/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
#34 /home/taxmanagement/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#35 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/header.php(35): do_action()
#36 /home/taxmanagement/public_html/wp-includes/template.php(785): require_once(‘/home/taxmanage…’)
#37 /home/taxmanagement/public_html/wp-includes/template.php(720): load_template()
#38 /home/taxmanagement/public_html/wp-includes/general-template.php(48): locate_template()
#39 /home/taxmanagement/public_html/wp-content/themes/xts-callisto/page.php(13): get_header()
#40 /home/taxmanagement/public_html/wp-includes/template-loader.php(106): include(‘/home/taxmanage…’)
#41 /home/taxmanagement/public_html/wp-blog-header.php(19): require_once(‘/home/taxmanage…’)
#42 /home/taxmanagement/public_html/index.php(17): require(‘/home/taxmanage…’)
#43 {main}
thrown in /home/taxmanagement/public_html/wp-content/plugins/elementor/includes/utils.php on line 650

Hello,

Please confirm the permission for plugins deactivation, switching to the parent theme and reimporting content. As soon as we complete the testing we will enable it all back.

Thank you in advance.

Kind Regards.

Hi,

Confirm permission.

Thank you.

[Luke Nielsen]

Hello,

Could you please send the FTP access to the website so we can check what could be wrong there?

Thank you in advance.

Kind Regards

• This reply was modified 1 year, 5 months ago by Luke Nielsen.

Sure. Thank you.

Hi,

Now it’s ok to import demo and use theme?

Thank you.

Hello,

We have installed the import and now everything is ok, please check it and let me know.

Kind Regards

Hi,

Yes, it’s ok now. Thank you.

Hello,

Great! Always remember that you can reach out to us with any questions you may have.

Wish you all the best!

Kind Regards

[Author]

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