can not install required plugin, always getting critical error or API error

I have purchased the woodmart theme but i can not install it. i was able to install the theme, but installing the require plugin keeps giving me a critical error. what can i do???

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Try to disable all plugins that are not related to our theme on your website and install the theme again. let me know if it works.

Kind Regards
XTemos Studio

i was insalling it from scratch. no other plugins installed.

As we can see, there are some plugins installed on your website at the moment. Try to disable them and test how it works.

i was installing it from scratch. but then i installed another theme because i couldnt get it to work.
ill try in another site

OK, let me know how it goes.

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