Can not save changes in theme Settings

I am trying to make off the “New” label on products and the “Hot” label on products in theme settings => product label page, when I click the “SAVE OPTIONS” button nothing happens, and changes are going on again.

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Hello,

Most likely the problem is caused by SSL certificate configuration: https://gyazo.com/f7f31dc01468ede56f09c2e48c7f4575

Please contact the host support and let them check and settle this issue.

Best Regards

Hello,

I’m sorry for the late reply.

We fixed the SSL issue but didn’t work, I think that custom CSS caused this error but I don’t know. Is this error PHP-related or something else?

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hello,

I did but didn’t solve the problem.

How can I delete all of the custom CSS from FTP? Where is the folder of the custom CSS?

Best Regards.

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Hello,

Please, confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

I permit plugins deactivation and switching to the parent or default theme. I backed up my site

Best Regards.

Hello,

The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If you have any questions please feel free to contact us.

Best Regards

Hello,

I fixed that SSL issue before but I fixed it again now and it didn’t fix our Save Options issue.

Best Regards.

Hello,

You have added HTML into CSS fields. Our developers have deleted it, please check how it works now.

If you have any questions please feel free to contact us.

Best Regards

Hello,

Thank you very much. You guys are awesome, it works now.

You are welcome! We are here to help.

Wish you a wonderful day!

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