Cannot "Add to cart"

Please help!
Customer click “add to cart” on product page and Mouse icon keep spinning & turning non-stop. Means they cannot add to cart.
Hope your speedy reply
Thanks!

Now I set ” Redirect to the cart page after successful addition” at Woocommerce setting first in order to let my customer proceed order. But if you untick on that function, all products stuck while clicking “add to cart”

Please advice.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

I typed access info at private content.
And, when you check it out just deactivate plug-in, and activate it back.
I cannot deactivate now, because customer may need to place order, and I don’t know when you check it.

Please, disable all plugins that are not related to our theme.

We will quickly check the problem and you will return them back.

Okay, Ive done.
Now you can check.

Currently, we don’t have problems with Add to cart button https://gyazo.com/5af8f2860ea73eb6451e446ddda9729d

So what can I do now?
Activate back with the plug in 1 by 1? see which one conflict?

Yes, you can try to activate them one by one to see which plugin causes this problem.

If I found that plug in which conflict, means I cannot use it anymore? Any solution?

Try to contact plugin’s developers for help in this situation.

Okay

Contact us when you will have any extra questions.

Hi,

That plug in designer wants me to contact you for below issue, please read below message which I copied and paste to you for reading:

Hi DD,

Weekday view in calendar

This issue is coming due to some conflict between your current theme and our plugin. We have found the cause for the same too and we have made the following changes in your theme’s file to resolve this issue.

But this changes won’t let you update our plugin so in this case, I will recommend you to contact your theme author and request him to replace the following code in a style.css file in the active theme.

Original:
table tr th {
padding: 15px 10px;
text-align: center;
letter-spacing: 1px;
font-size: 18px;
font-weight: 600;
text-transform: uppercase;
line-height: 1.4;
color: #1B1919;
vertical-align: middle;
border: none;
border-bottom: 2px solid #EFEFEF;
}
Replace it with:
table:not(.ui-datepicker-calendar) tr th {
padding: 15px 10px;
text-align: center;
letter-spacing: 1px;
font-size: 18px;
font-weight: 600;
text-transform: uppercase;
line-height: 1.4;
color: #1B1919;
vertical-align: middle;
border: none;
border-bottom: 2px solid #EFEFEF;
}

This will exclude adding the CSS for the datepicker. Currently, we have changed the following code in style.css and style.min.css file to fix this issue and you can check that and let me know.

Note: Our team will be on a holiday from 7th to 10th November due to the Diwali festival here in India. Due to this, customer support will be affected during these days. We regret the inconvenience.

Ticket: https://tychesoftwares.freshdesk.com/helpdesk/tickets/5074

Regards,
Dhara Shah

Got it?
Do you know what they are talking about and can you help?

Waiting,

Regards,
DD

Hi,

Could you please describe where did you get that problem and how can we reproduce it?

Last week I mentioned to you about product cannot be added to cart, and we tried to dis activated all plugins and product can be added to cart, so as you said, I can activate plugin 1 by 1 and see which one conflict occurs the problems. So I found that there’s of the plugin cause the problem, which is “Product Delivery Date Pro for WooCommerce”.

So, I contacted the plugin developer, and I gave him my FTP access & he settled to me already but he found there’s another issue conflict with your theme as well, which is calendar display on weekday. And he made changes in my theme’s file like previous message I copied to you. But as he said, it will cause the future update problem, something like I will not able to update the plugin later on. So they recommend me to contact with you for replacing some codes in files, mmm…I have no idea, is it the right way?

OK, could you please temporarily remove the code you modified and send us a direct link and some screenshot where we can check this calendar problem?

They have reverted back the changes done in the theme file.

Screenshots which you have asked for:
Calendar before we made changes: https://prnt.sc/lcjejm
After we made changes: https://prnt.sc/lcjdnx

Hello,

Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

.ui-datepicker-calendar tr th {
	letter-spacing: normal;
	font-size: 14px;
	text-transform: none;
}

Kind Regards
XTemos Studio

[Author]

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