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Cannot edit sites, only do new content

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  • #680057

    aland
    Participant

    I have uploaded a picture, where you can see what I believe is resulting in the inability to edit previous widgets on all my sites. This section was never there until today, and now I can only add new widgets to sites, but not edit previously added widgets.

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    #680188

    Hung Pham
    Keymaster

    Hi aland,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,
    Hung PD

    #680329

    aland
    Participant

    Hereby provided.

    #680469

    Hung Pham
    Keymaster

    Hi aland,

    Thanks for details.

    It seems come from an extra plugin.

    You should deactivate all plugins (except WoodMart Core, Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,
    Hung PD

    #680542

    aland
    Participant

    Problem solved now, thank you

    #680778

    Hung Pham
    Keymaster

    Hi aland,

    Thanks for your patience.

    Glad to hear your issue has been resolved. And hope you can share you feedbacks here https://tally.so/r/w4l54k

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

Viewing 6 posts - 1 through 6 (of 6 total)

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