Home Forums WoodMart support forum Cannot find where the picture changes in product page

Cannot find where the picture changes in product page

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #183786

    axlimperial
    Participant

    Hi,
    I cannot find how to change this picture. Can you please help me. I have attached a print screen for you. If you need my credentials for the back end please let me know.

    #183787

    axlimperial
    Participant

    This is a follow up email. I have uploaded a print screen for you.

    Attachments:
    You must be logged in to view attached files.
    #183808

    Hello,

    I saw the screenshot you attached and visited the URL you provided. Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards.

    #183819

    axlimperial
    Participant

    Hi,
    I have provided login details below.
    Thank you

    #183830

    Hello,

    I have logged in to your website and the image seems to be coming from cache and its not added to the page backend.

    You can change it from the edit page.

    Screenshot for Clarification: https://ibb.co/kqSKct0

    Then disable server caching, deactivate cache plugin, clear browser cache and check back.

    Best Regards.

    #183861

    axlimperial
    Participant

    Hi,
    I know it is not added in the page back end, in the editor. It doesn’t have to do with the cache because I have already cleared the cache many times. If you go on the page: https://axlimperial.com/metrisi-paxous/ and you go to edit with WPBakery and then view the frame source you will find the image with name LK-G5000-series.jpg in the source. It is set somehow as a background of the column. Can you please check again without changing anything because I don’t want to cause a problem in the site.

    #183887

    axlimperial
    Participant

    Hi again,
    I also placed an image in the column on page https://axlimperial.com/anixneusi-thermokrasias-somatos-pyretou/ which I had duplicated from another page and when you load the page you can still see the old picture behind. Which means it is placed somehow. Can you please take a look.

    #183973

    Hello,

    I have visited the URLs you provided. It seems that you are using Cloudflare(CDN).

    Screenshot for Clarification: https://ibb.co/m9WRCVc

    Please deactivate it. Then delete the section and recreate it and add the image you want.

    Then check back. This will surely fix the issue.

    Best Regards.

Viewing 8 posts - 1 through 8 (of 8 total)