Cannot find where the picture changes in product page
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Hi,
I cannot find how to change this picture. Can you please help me. I have attached a print screen for you. If you need my credentials for the back end please let me know.
This is a follow up email. I have uploaded a print screen for you.
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Hello,
I saw the screenshot you attached and visited the URL you provided. Please provide the admin panel login details of the website to check it myself and help you out accordingly.
Best Regards.
Hi,
I have provided login details below.
Thank you
Hello,
I have logged in to your website and the image seems to be coming from cache and its not added to the page backend.
You can change it from the edit page.
Screenshot for Clarification: https://ibb.co/kqSKct0
Then disable server caching, deactivate cache plugin, clear browser cache and check back.
Best Regards.
Hi,
I know it is not added in the page back end, in the editor. It doesn’t have to do with the cache because I have already cleared the cache many times. If you go on the page: https://axlimperial.com/metrisi-paxous/ and you go to edit with WPBakery and then view the frame source you will find the image with name LK-G5000-series.jpg in the source. It is set somehow as a background of the column. Can you please check again without changing anything because I don’t want to cause a problem in the site.
Hi again,
I also placed an image in the column on page https://axlimperial.com/anixneusi-thermokrasias-somatos-pyretou/ which I had duplicated from another page and when you load the page you can still see the old picture behind. Which means it is placed somehow. Can you please take a look.
Hello,
I have visited the URLs you provided. It seems that you are using Cloudflare(CDN).
Screenshot for Clarification: https://ibb.co/m9WRCVc
Please deactivate it. Then delete the section and recreate it and add the image you want.
Then check back. This will surely fix the issue.
Best Regards.
.
