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Can’t access wordpress after installing plugins

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #489116

    babarbaloch113
    Participant

    i have Uploaded the Theme through WordPress Admin panel, and while installation process at the stage of plugin activation. i successfully installed and activated all the plugins. after that i clicked next step. and the next stage it showed me error saying woocommerce theme needs to be activate, i clicked on activate it, it took me manually plugin installation and activation. and there were four themes are in queue to installation. and the woocommerce was at the last .
    it showed me an error saying woocommerce can’t be activate
    and on the next it took me an error page saying
    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
    attached is the screenshoot, kindly guide me,

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    #489124

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin and FTP access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #489513

    babarbaloch113
    Participant

    i have run the debug using wp-config.php, and the effect is the attached with this message as a screenshot.
    from your previous response what you need that is wordpress admin Right?

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    #489548

    Artem Temos
    Keymaster

    Try to reinstall the theme completely. If it doesn’t help, please, provide us with your admin access.

    #489696

    babarbaloch113
    Participant

    Thanks for your reply, As per your instructions i have reinstalled the theme completely but it could not help, it took me at the same position where this error take place for the first time and then i have created this topic.
    i have attached the errors screenshots in pdf file. kindly have a look
    also i am providing my wordpress admin.

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    #489997

    Artem Temos
    Keymaster

    Hello,

    Sorry, but the password you provided is wrong and we can’t access your dashboard.

    Kind Regards

    #491028

    babarbaloch113
    Participant

    i have resolved this issues, this was due to my wordpress have installed old version of php which was 7.2.
    I have just updated my php version and it’s all done.

    Thank you very much for the guidance

    By they could you please guide me how can i stop the chat session.

    #491030

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out! We close this topic. Feel free to contact us if you have any further questions.

Viewing 8 posts - 1 through 8 (of 8 total)

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