Home Forums WoodMart support forum Can’t choose product variant or click on tabs

Can’t choose product variant or click on tabs

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #358461

    Sindre96
    Participant

    When I add an item to cart I get the following error message:
    “Please choose a product variant by going to <product name>.”

    When I click on of the product tabs (additional information, reviews etc.) a # is added to the URL. See attached screenshot.

    I don’t know why this is happening. I have updated the theme, all the plugins, and used troubleshoot mode to deactivate all themes and plugins to see what’s causing this, but can’t find the source.

    Could you help me?

    Attachments:
    You must be logged in to view attached files.
    #358464

    Sindre96
    Participant

    Another thing: this doesn’t happen to all products, but only a few random products. I don’t see any correlation between them, since they are all made the same way.

    #358503

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area.

    Best Regards

    #361104

    Sindre96
    Participant

    Hi Elise, thanks for helping me 🙂
    Can I get an e-mail to send an invitation to ?

    #361144

    Hello,

    Please insert the site admin access into Private content (admin and FTP access, relevant URL) that is under the message area. This area is confidential.

    If you have any questions please feel free to contact us.

    Best Regards

    #362048

    Sindre96
    Participant

    Ok, sent now 🙂

    #362271

    Hello,

    Sorry for the delay.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent theme.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let us know if the problem persists. Most likely there is a plugin conflict.

    Best Regards

Viewing 7 posts - 1 through 7 (of 7 total)