Cant connect instagram API

Hi, we are trying to connect to instagram, but when click it just show select your account and its empty:
https://gyazo.com/40f05928c666ab02e7f12c3751fabc0c

Hello,

Please make sure that you have done all the steps described here – https://xtemos.com/docs-topic/how-to-setup-instagram-api/

Thank you for your time.

Kind Regards

https://gyazo.com/cdf4fdf9f366265d48a79e20b2fa9988
https://gyazo.com/e609376550c88468db33bc4808127292
https://gyazo.com/6fbdcbb761d02029ac3495a686056ebb

still issue, i added fb aceess

Hello,

Sorry for the dealy.

There is 2-factor authentification – https://prnt.sc/TaleeYkP3gLn, so it would be better now if you send me all settings related to Instagram Business Account, Facebook

I await your response.

Kind Regards

Check now, now you should be able to login. The account is ZOBO

Hello,

Please clarify at which time you can confirm my login? https://prnt.sc/aquAHJ0524Aq

Thank you for your patience and time.

Kind Regards

Hey, i tought i remvoved 2 step auth, can we do it today at 16:00 our time. Its 15:07 now, so after 53 minutes

Hello,

Sorry for the late response.

Could you please send me your WhatsApp so I can connect with you faster and ask to confirm the logining?

Thank you for your patience.

Kind Regards

+371 20 024 797

Hello,

I have sent you the confirmation message to FB and whatsapp.

Looking forward to hearing back from you!

Kind Regards

We havent recieved message on wpp, try this number : +371 26 575 028 on wpp to contact about time

Hello,

Okay, sent a message to whatsapp, please check, otherwise please make some screenshots of all settings from FB account so I can investigate them.

Thank you for your time.

Kind Regards

they inform me that havent reieved your message

Hello,

Here are a few screenshots: https://prnt.sc/yxbK_IK7TzdN https://prnt.sc/rkc0PbWzMyfp

If you are not busy, you can confirm the access for me – https://prnt.sc/aquAHJ0524Aq

Thank you for your time.

Kind Regards

Can you send your numrber you are writing from?

[Luke Nielsen]

Hello,

Yep, here is

Looking forward to hearing back from you!

Kind Regards

• This reply was modified 7 months ago by Luke Nielsen.

Hello,

On my side I was able to connect the Instagram account – https://prnt.sc/fC7nR3IrPXzt, now if you check Theme Settings -> Api Integrations -> Instagram API, you will see that it was successful – https://prnt.sc/LHIx1560azOe

Let me know if you have any additional questions.

Kind Regards

[Author]

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