can't edit or add new products if WPBakery is active

I just installed the theme and imported the demo-content. When I click on edit product or add new, I get an error 500. If I disable WPbakery, it’s working well, but then VC isn’t working. What can I do?

Update: not only the products, but all the pages, posts and projects.

Hello,

We are glad to know that you considered using WoodMart for your web-site. I hope you will be happy with it.

500 Internal Error says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Kind Regards
Xtemos

I did a complete new install. WPbakery isn’nt working correctly. Text in editor is white on white background, no VC button.

php configuration as adviced.

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Seems that you didn’t active the page builder for your products. You can do this in WPBakery -> Role manager -> Post types -> Custom.

Never changed it after the import.

These are the settings, so it’s activated

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Could you please provide us your admin access so we can check what is wrong there?

Access in private message

Are you able to give us an access to the PHP error log on your hosting server? We still get 500 Internal Server Error time to time.

It’s working now. On the serverside, the maximum allowed memory was 256 MB. But by default, wordpress’limit is 64 MB. Theme need 128 MB for working correctly.

I add define( 'WP_MEMORY_LIMIT', '256M' ); to the wp-config.php. Now it’s works like a charm.

OK, great, we are glad that you solved this problem.

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