Can´t edit pages with elementor
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Hi there,
After theme instalation and activation, the imported demo is not running correctly and I wasn’t able to edit the pages with elementor. Looking in forums and checking logs I was able to identify a php “mbstring ” deactivated. After the activation of this parameter the pages are running correctly, I was able to edit a page with elementor but only one time, after that every time I try is not working. I can open the page in elementor private mode, so maibe is a incompatibility problem.
I have latest version of plugins and theme, no any other plugin installed only the required plugins except SVG and Mailchimp which I can install during the first installation
Our server is godaddy, maibe we need to activate any other PHP functionality.
Can you help us?
Regards 😉
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Hi again,
By testing and deactivating plugin by plugin, we’ve found that deactivating WooCommerce resolves the issue with editing pages with Elementor. Please check for any incompatibility issues with the latest versions.
Thanks in advance 😉
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Hello,
Yep, it’s weird. Could you please check how it works on the default Storefront theme to understand whether the issue is related to our theme or not?
Kind Regards
Hello.
Indeed, activating Storefront allows to edit pages with Elementor.
It seems to be a compatibility issue with Woodmart. I’ll leave the template active so you can review it.
Regards.
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Hello,
After checking again, we can see that your server occasionally returns a 503 error when loading the Elementor editor: https://monosnap.com/file/Kq2sftg8WGW2VBytgDFeBr9piM3A4I. We tested this with the Twenty Twenty-Five theme, and the issue still persists — sometimes a 503 error appears, as shown here: https://monosnap.com/file/5MDx5FYV7iQoQkNM7sglNqdoSyiXCH
In this case, we recommend contacting your hosting support so they can investigate the issue on their side.
Kind Regards
Ok,
Let´s check with them. The “server unavailable” it’s occasionally normal with elementor in other proyects/servers. The error 503 with the function <the_content> it´s not normal. In the first place I was thinking of a php issue, let’s see.
Before contacting you, I reinstall WordPress and the template, just in case it is a problem during installation.
I will be back.
Thank you 😉
Okay, I will wait for your response.
Also, do not forget to contact the server support, let them investigate that 503 error too.
Kind Regards
Ok, I’d contact already.
They are checking what is happening with the 503.
Regards
Okay, let me know the result.
Thank you for your time.
Kind Regards
Hi there,
We are still waiting for a response from Godaddy.
In the meantime we install the project in other hosting (dinahosting) and we are having same problems with 403 error. From here we can access the editing of the pages but some give us an 403 error when saving the changes. Try the homepage. We’ve even saved the template for this page and installed it on a new page created from scratch, and it still returns the error.
I leave you the new /wp-admin URL in the extra information tab, same credentials.
Thanks in advance 😉
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Hello,
403 and 503 errors are different. The 403 Forbidden error code appears when your server doesn’t permit access to a specific page. Follow the article below to fix that:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/
If it does not help you, contact the server support and ask them to check why the server blocks the specific URL.
Kind Regards
Hi there,
Resolved. It was some external content from the demo that make the 403 error.
I have another question. I need to remove description and review tabs. I disable reviews in woocommerce, also mark hide tabs heading in theme settings and in the product itself. Just reading some forums and I use also this code in the child functions.php file without luck:
/**
* Remove product page tabs
*/
add_filter( ‘woocommerce_product_tabs’, ‘my_remove_all_product_tabs’, 98 );
function my_remove_all_product_tabs( $tabs ) {
unset( $tabs[‘description’] ); // Remove the description tab
unset( $tabs[‘reviews’] ); // Remove the reviews tab
unset( $tabs[‘additional_information’] ); // Remove the additional information tab
return $tabs;
}
There is something else I can do?
Thanks in advance 😉
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Hi there,
Sorry, I got it.
Just editing layouts
Cheers 😉
Great, glad that you have sorted it out.
Let me know if the topic can be closed.
Kind Regards
.
