Can’t find homepage after installing the Makeup child theme
-
I went to Pages > All pages, and still couldn’t find it too. After installing woodmart, and when I open my website, it just use and the blog page as the default. I reinstalled multiple times and still same result.
Attachments:
You must be
logged in to view attached files.
Hello,
I would like to request temporary admin access so I can look at the settings there better.
Thank you for your time.
Kind Regards
Please have a look and hope you’re able to help me out. Here’s my one-time login URL for the admin access:
Hello,
Contact your hosting provider and ask them to increase the PHP Time limit value – https://prnt.sc/HXdP936TCWhx to 300
https://prnt.sc/leTt0T3hRsnW
Then reimport the content and let me know.
Kind Regards
Thanks for your reply. I have changed it to 300 and remove all content then import again Make up theme. It still gives the same result. It doesn’t fix the issue.
I have regenerate another login link below here:
Attachments:
You must be
logged in to view attached files.
Hello,
On the server, you have a low limit too (30s) – https://gyazo.com/38ea05e3096514b3873990122deb78ba , ask them to increase it to 120 at least.
Kind Regards
The hosting provider has increased it now to 120s. I tried again but still not getting the homepage. I regenerated another admin access link below, coould you help me to check again? Thanks
Hello,
Could you please send FTP access to the server files so we can investigate it.
Also, send wp-admin access that can be used multiple times.
Kind Regards
Hi,
How do I send FTP access to the server files? Is that something to ask from the hosting provider too?
Yes the last URL was the one that can be used multiple times.
Hello,
Check the article below for help: https://www.namecheap.com/support/knowledgebase/article.aspx/9523/205/how-to-create-an-ftp-account/
If it will not help you, you can ask your hosting provider for help.
Looking forward to hearing back from you!
Kind Regards
Ok, here’s my FTP account. Please help to investigate
Hello,
Could you please clarify whether it works from your end? https://prnt.sc/geSrCpgMFiJD because it seems that the password is wrong.
I await your response.
Kind Regards
Yes my hosting provider support is able to access it with that given credentials. Maybe you can try that user name with domain?
Hello,
Okay, thank you. While importing your server returns such an error https://prnt.sc/KD_FA5Z08_xs
So could you please ask server support to check it on their side?
I await your response.
Kind Regards
They only could adjust to these setting by increasing the excution time and max_input_time:
display_errors = Off
max_execution_time = 1200
max_input_time = 600
max_input_vars = 10000
memory_limit = 128M
post_max_size = 64M
session.gc_maxlifetime = 1440
session.save_path = “/var/cpanel/php/sessions/ea-php82”
upload_max_filesize = 64M
zlib.output_compression = Off
Could you check again if these help?
Kindly reattempt the test on your end and let me know if the issue persists. Please provide a step-by-step to replicate the issue from their end.
Thank you
Can you suggest me alternative way to install child theme (or any approach to import all the files from your side if possible). It’s been almost a week now and I still stuck at the same progress. That’s getting frustrating.
I tried with another child theme – flowers, it has no issue.
It has issues with newer theme like makeup
Hello,
We have rechecked it and see that the code you added php.ini does not fix this problem, it still exists, when checking your site we see the next issue – https://monosnap.com/file/JsDklsZWo5RiEQZ8p8c4XYxK0FFJi8 which interferes importing the Demo.
Could you ask your server to give logs that appear during the import of the Demo, it will help us to understand more details. Also FTP Access you provided did not work, could you please update them?
Kind Regards
.
