Can’t Select Theme Settings – New Website on Local Server –
-
Hi,
I’ve created a video showing the problem which you can access here:
https://www.loom.com/share/5b93699171d74cb9adf4a1fb9a4b7e53
I am creating a new website build through WordPress using a local server. The installation was perfect and I updated my purchase code but I am unable to select “theme settings”. When trying, it gives “Javascript::Void”
Could this be cause it’s a local server? Or, what might the problem be? It’s a fresh install on WP.
Hello,
Thank you for using our theme, and we apologize for any inconvenience you are experiencing. We understand that you are currently facing an error with your website, and we would like to assist you in resolving this issue.
However, we are currently unable to access your website to investigate the problem. The error you provided via the link indicates that your website may be down or inaccessible. https://gyazo.com/dabe20a103bf6b6cb652055c00f768b0
To help us better understand the issue you are facing, please provide us with more details about the problem and steps to reproduce it. Additionally, please ensure that your website is accessible and up-to-date so that we can assist you more efficiently.
We appreciate your understanding, and we look forward to helping you resolve this issue as soon as possible.
Sincerely,
Xtemos studio
Hi,
Once logged in, please visit “theme settings”. Once you are in “General”, try and click “Header Banner”. You’ll notice that it creates an error. It’s not possible to select any of the sub-options on theme settings. If you click “Promo Pop-up”, nothing happens. The entire theme settings module doesn’t work with the latest theme update.
Please login and see.
Here is a video showing the problem:
https://www.loom.com/share/5b93699171d74cb9adf4a1fb9a4b7e53
-
This reply was modified 2 years, 5 months ago by
Artem Temos.
Hi, I was hosting using a live link which you can see on the attachment below. I’ll be going to sleep so the url to access the site won’t work until I wake up back in the morning. Hopefully, you can check in the morning. The link will be available from 9 A.M. to 5:30 P.M. PST
Attachments:
You must be
logged in to view attached files.
Hello,
Please, use the Private content field to post your information to not make it public and visible only to our moderators.
Note that our timezone is GMT+2 so we are not able to view your website now. Could you please make it always accessible for some time?
Kind Regards
