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Can't update the theme ( woodmart )

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #214164

    ahmedshahin
    Participant

    Dear,

    i’m trying to update the theme but i got this error
    An error occurred while updating woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #214180

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    #214220

    ahmedshahin
    Participant

    i followed this steps but still get this error
    An error occurred while updating woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #214231

    Artem Temos
    Keymaster

    Please, perform first two steps and send us your admin access and the purchase code.

Viewing 4 posts - 1 through 4 (of 4 total)