Can’t Update Theme WoodMart

We are getting the following error (attached screenshot) when we try to update the theme. Can you help us?

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

Thank you I appreciate your quick reply. I have trieed the above steps and have gotten the same result.
I will say, when I got to step 3, when I go back to re-activate the purchase code it seems it’s already activated.

If you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

Can I reinstall the theme by simply uploading it via FTP and clicking “yes” to replace the current files?
I assume that doing this will not in any way affect the settings we’ve made to our theme?

Yes, you can update the theme by uploading it via Appearance -> Themes. It will not affect Theme Settings and your website content.

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