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Can’t update WoodMart theme

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #722258

    d_ch
    Participant

    Hi,

    Why can’t I auto-update theme from version 8.4.1 to 8.5.4? Please check below:

    Woodmart

    You have version 8.4.1 installed. Update to 8.5.4.

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme Woodmart (1/1)
    Downloading update from https://xtemos.com/wp-json/xts/v1/download?token=5GIDkG4ckV5H8qOmnSI3CfGSrBD82EpfAGvebmYq1612540157&theme=woodmart…

    An error occurred while updating Woodmart: Download failed. Forbidden

    WP version is 7.0 and all plugins are updated to their latest versions.

    Waiting for your further advice.

    Regards,
    Dimitris

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    #722263

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Go to Dashboard -> Updates and click on Check Again.
    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Best Regards

    #722271

    d_ch
    Participant

    I removed thecornershop.gr from 26949e8b-108c-4606-ab2c-d2af3b1eb971 Purchase code but now I am not able to add it again. The theme seems to be updated successfully now.

    Where can I find the theme activation field?

    #722305

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Navigate to WoodMart > Theme License and Activate with your purchase code.
    https://postimg.cc/PCHpBmCJ

    Let me know the result.

    Best Regards

    #722349

    d_ch
    Participant

    Why am I not able to see this option on my end?

    Please check my attached screenshot.

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    #722354

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Navigate to Theme Settings > White Label and enable the Theme license page option. Once enabled, you’ll find the license page under Woodmart > Theme License in your dashboard.
    https://postimg.cc/bsFtN8x2

    Best Regards

    #722362

    d_ch
    Participant

    Thank you, I found the option.

    #722406

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You’re Most Welcome!

    Feel free to write back anytime. If you need further assistance, we are always here to help you.

    If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme:
    https://www.trustpilot.com/review/xtemos.com

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 8 posts - 1 through 8 (of 8 total)

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