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Can’t upload SVG file

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #352780

    sergiocosta
    Participant

    Hello xTemos,

    I can’t upload my svg files into multimedia, it displays this error:

    “Sorry, this file couldn’t be sanitized so for security reasons wasn’t uploaded”

    i already checked if there are inline styles, but i can’t find anything about it.

    This left to work when we migrate our site for another host provider.

    Anyway, Check the attachment with SVG file. If everthing is ok.

    Thanks for your help.

    #352831

    Hello,

    Please try installing the Safe SVG plugin that allows you to upload the SVG files without issues.

    Best Regards

    #352902

    sergiocosta
    Participant

    I have always had that installed. I updated your theme for the lastest version.

    Check the screeshot in attachment.

    Thanks.

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    #352904

    sergiocosta
    Participant

    Other thing, i already disabled all plugins our website, but the problem presists.

    #353056

    Hello,

    If you are using Elementor then enable the option from Elementor >> Settings >> Advanced.

    Screenshot for Clarification: https://gyazo.com/b94d762d815ec8368106549c565daa43

    If the issue still occurs then provide the login details of the website.

    Best Regards

    #353105

    sergiocosta
    Participant

    No, i’m using wpbakery in this project.

    I’m trying to fix it, but it is not easy.

    Do you want the credentials then?

    Thanks.

    #353132

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

Viewing 7 posts - 1 through 7 (of 7 total)