Carousel can’t display elementor saved template

Hi, my website occur bug issues wich is my saved templated can’t display in homepage even though I already put & assign it in the carousel.

Please refer to this attachment image.

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Hello,

Sorry to say but your WoodMart Theme and WoodMart Core plugin isn’t updated to the latest version. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35.

Can you please once try to update your WoodMart theme and Core plugin to the latest version by following the given Theme’s Documentation link: https://xtemos.com/docs-topic/update-the-theme/ and then check back the issue again on your Site.

If the issue still persists after updating the Theme and Core plugin, then please once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Can you help me to update it?

Hello,

You can update the WoodMart Theme and WoodMart Core plugin on your Site following the below given Article:
https://xtemos.com/docs-topic/update-the-theme/

If the BAD FORMAT error occurs on your Site while you are updating the Theme then that can only be resolved by following the guidelines defined in the above Article which includes License deactivation and we don’t have access to the Customers License. So, that can only be done by you.

So, we would suggest you to simply follow the Guidelines defined in the Article and Update your Theme and Core to the latest version. Hopefully, you won’t find any issues.

Also, please make a complete Backup of your Site first before updating the Theme to avoid any mishaps.

Best Regards

Alright thanks, can access already.

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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