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Viewing 11 posts - 1 through 11 (of 11 total)
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  • #608333

    ds
    Participant

    Hello,
    Am trying to use wowrevenue plugin with the theme but its not triggerring add to cart. If i go into cart page and come back it reflects but than shows a critical error on cart page. Have tried disabling all plugins but there is no plugin conflict. Have also tried to use the plugin on 7 different themes and it works perfectly well.
    Is there a solution you can suggestto use on woodmart?
    Best Regards

    #608370

    Artem Temos
    Keymaster

    Hello,

    To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,

    #608394

    ds
    Participant

    Hello,
    Thankyou for your reply.
    Pic 1 shows campaign created on product page.
    Pic 2 shows add to cart function.
    Pic 2,5 shows added to cart message.
    Pic 3 shows no addition to cart icon as the 2 products were there already.
    Pic 4 shows clicking icon to check cart.
    Pic 6 shows error on cart page.
    Pic 7 shows cart icon showing addition of products earlier added.
    Hope this helps.
    Best Regards

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    #608397

    Artem Temos
    Keymaster

    Please disable all plugins that are not related to our theme and send us your admin access so we can troubleshoot this issue on your website.

    #608400

    ds
    Participant

    Hello the above is tried on a staging site.
    Will that be ok to send you the link?
    Regards

    #608401

    Artem Temos
    Keymaster

    Yes, you can share your staging website access if the issue exists there.

    #608402

    ds
    Participant

    Sent you details in the private area.

    #608409

    Artem Temos
    Keymaster

    Please disable all plugins that are not related to our theme temporarily.

    #608412

    ds
    Participant

    All disabled.

    #608435

    Artem Temos
    Keymaster

    We checked with different themes on your website and it doesn’t refresh the cart widget in the header. Here is video https://gyazo.com/138434e4c0cdf8ff47549a422cd7e4e5

    As for the cart page error, try to disable custom layout for the cart page in Dashboard -> WoodMart -> Layouts -> Cart. This plugin might be developed for the standard WooCommerce cart layout only.

    #608439

    ds
    Participant

    Hello,
    Ok shall try and do that and see if it works.
    The cart layout is one from the theme i am assuming as didnt change that but let me have a look.
    Regards

Viewing 11 posts - 1 through 11 (of 11 total)