Cart

Hello Team,

I have shared a video link with you. The issue is that my cart always shows 0 items in the header, even though there are actually 2 items in the cart. When I check the cart page or the mini cart, the items are displayed correctly, but in the header section, it still shows 0.

Video URL: https://drive.google.com/file/d/1YnwsCz8li6siuaV033cUcr8MUNY8lVyB/view?usp=sharing

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Actually, the cart is inconsistent. At times there are 2 items in the cart, and in the header it shows 0. At times, there are 0 items in the cart, it shows 2 or 3. Sharing login details below.

Please disable all plugins that are not related to our theme temporarily so we can check how it works without plugins.

Done.

Looks like it functioning. Lemme keep this under observation. We also did activation one by one and found the issue is coming from WP Rocket. We are also using a helper plugin by WP rocket “WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache”.

If you have a solution in mind, please let us know.

We are facing an issue with the cart counter in the header linked with mini cart.

Behavior observed:
• The mini cart updates correctly when products are added or quantities are changed.
• The header cart icon also updates correctly on all quantity changes, except in one specific case.
• When the quantity is reduced from 1 to 0 directly from the mini cart, the header icon does not refresh.
• From the main cart page, reducing the quantity to 0 (removing the last item) updates the header icon as expected.
• Reducing the quantity from 1 to 0 from cart page (not mini cart) updates the cart icon in header well.

Steps already taken:
• Tested after deactivating all plugins except WooCommerce and core plugins.
• Also tested with Storefront theme, where the issue does not appear.
• The Issue persists only with Woodmart, so it looks like a theme-specific bug.

Reference videos (recorded today with timestamp) showing the issue:

1. https://drive.google.com/file/d/1AVtqvT0q45LHDRAE98id7KCyUTfSRTrB/view?usp=drive\_link
2. https://drive.google.com/file/d/1ZrEL0zGEdYzRLpMw9IbrCAp-XUNg-kSI/view?usp=drive\_link
3. https://drive.google.com/file/d/1bp-8yY1rhSsKrDCoMQ\_RZCR9tTD8Xfmf/view?usp=drive\_link

Request:
Kindly fix this, it is affecting the business.

Additional observation:
If I refresh the page after removing the last item from the mini cart, the header cart icon then correctly shows zero. This makes me wonder if there is some internal caching or fragment not being refreshed by the theme’s mini cart script when the cart goes from 1 to 0.

It is not only the mini cart. The header cart icon also does not update from 1 to 0 when the last item is removed directly from the main cart page. The icon only shows zero after a full page refresh. This confirms it is not a plugin conflict but a missing refresh of the header fragment in the “cart emptied” state.

We are also using a helper plugin by WP rocket “WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache”.

This plugin actually disables the mini cart fragments refresh function. You need to disable it and test how it works.

You are mixing everything. This plugin is disabled. Kindly refer to my update September 6, 2025 at 4:53 pm

Please treat this urgent and important.

Hello,

You can fix it by applying patch # 685012. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Applied. Allow me to test.

Meanwhile, I see a lot of other patchers. Should I apply them or not?

Attachments:

You must be logged in to view attached files.

https://drive.google.com/file/d/1hnvE4HUqiEZkQ_3xGkN0x-RnG4NOznNT/view?usp=sharing

Problem persists (going from 1-0 in cart icon of the header/footer). 🙁

Video is Time stamped.

Can we please expedite the response?

As we can see, it works correctly at the moment. You need to clear the cache and test again. Also, check in different browsers.

– Broswer tried: opera, firefox and chrome.
– Device tried: Zenbook pro duo, Macbook pro, Samsung S24, Oneplus nord2t
– Broadband tried: Airter broadband, Airtel 5g hotspot

All browser cache was cleared before testing. There is no cache plugin in the website. Hostinger cache is permanently off.

Right now, the issue is resolved for laptops but still stands as it is for mobile devices.

Sir, with due respect, we have never bothered you so much but trust us. Nobody will be nore happy than us if this is resolved.

Regards,

Just now, the icons seems to be broken.

OnePlus12 Chrome and IPhone15 Safari.

Screenshot attached.

Attachments:

You must be logged in to view attached files.

Also, now it looks like working in mobile as well.. don’t know the issue. Is there any cache within the theme?

Have you disabled all the plugins?

Hello,

When we cleared the browser cache, it started working correctly. Here is a video https://gyazo.com/a13ea4a61e830737ee9adcd81821ba46
Note that we didn’t touch your website and didn’t disable any plugins.

Kind Regards

Looks like working. Let us have this in observation. You guys rock!!! <3

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