Cart Errors

We’re seeing errors in checkout carts when this is modified after items are added. Often the total value shows only the VAT amount. Any ideas how to debug this? Thanks.

Hi alan.stones,

Thanks for reaching to us and appreciate your patience.

1. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme’s issue or not?

2. If it still doesn’t help, record a short video and describe how we can reproduce the issue on your website so we can check this for you.

Kind Regards,
Hung PD

Tried with Storefront theme and error still occurs. Also occurs if item is deleted at checkout. Here’s a movie.

Attachments:

You must be logged in to view attached files.

Hi alan.stones,

Thanks for details.

If the issue still persists with the default theme. You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Please let me know how it goes.

Kind Regards,
Hung PD

[Author]

Posts