Cart issue when adding/removing products

Hi there,

I am experiencing a problem when updating the theme to 7.6.0 with Woocommerce cart. If I add more products to the cart and then go to the cart page, some items are missing. Sometimes this happens if I just browse some other pages and suddenly the cart is half empty.

This happens totally random. Usually with more then 3-4 items in cart.

It is definitely some plugin compatibility problem, however have you encounter such issue? Maybe there is some simple solution to it.

I had to rollback to 7.5.1 for now, so the website is working correctly.

Thank you for your reply!
Tomas

Hi tomas.nguyen,

Thanks for reaching to us.

First of all, I’m really sorry have taken long time to reply you due to the weekend.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Sending the information in private.

As I described, everything is working now properly as I moved back to 7.5.1.

It is a production site, so please do not disable anything.

Hi tomas.nguyen,

Thanks for details.

You can create a dev site, update theme and core plugins to the latest version and I can help you to debug issue without affecting to production site.

Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

If you have any questions please feel free to contact us.

Regards,

Hi,
yes let me prepare the staging site and I will be back to you ASAP.

Thank you!
Tomas

[tomas.nguyen]

The staging site is up, you can use the same login information at the link in private content.

The issue started to happen right after I updated the theme to 7.6.0. Since then I have updated as many plugins as possible (due to license issues some I am not able to update some of them). The issue is still there.

To replicate:
1) Start adding products to the cart – you can do that from the homepage
2) Check the cart subtotal in the right top corner after each product
3) Usually the issue happens after few products are added
4) You can go to the cart after few products – sometimes the products disappear this way
5) If the issue does not happen, try to empty the cart and start again – the issue happens 80 % of time

Thank you!

• This reply was modified 8 months, 1 week ago by tomas.nguyen.

Hi,

I have found another issue with Frequently Bought Together bundle. When I click on Add to Cart button the bundle is added to the cart, however the spinning wheel on the button does not stop and the cart widget does not come out / no popup.

Hi tomas.nguyen,

In general, Wishlist, Cart and Compare pages should not be cached at all, so I suggest you exclude those pages from the cache and recheck the issue.

Kind Regards

I do not think the problem is caching as the pages are not cached by WP Rocket (logged admin is excluded from cache) nor Cloudflare (checked DYNAMIC header of the request).

Got the issue on a video to better understand it. Attached through WeTransfer in private content.

Hi tomas.nguyen,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

It worked perfectly on my end, please see recorded video for better understanding https://go.screenpal.com/watch/cZjw2vVRF3A

Regards,

Thanks, it looks there was some plugin comptability problem, the cart is working now.

I still have a problem with the Frequently Bought Together problem. Can you check it at the link provided?

When you click on Add to Cart the button keeps spinning and never stops – the cart widget does not come out.

Hi tomas.nguyen,

Please check again, it worked again https://go.screenpal.com/watch/cZQeQyVRZ72

Regards,

Great, problem solved, thank you!

Hi tomas.nguyen,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,

[Author]

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