Hello Team,
I hope you’re well. I am writing to report that the issue of cart items disappearing after a checkout cancellation is still unresolved.
Here’s a brief explanation of the problem:
When a customer proceeds to checkout and is redirected to the payment gateway, but decides to cancel the payment (to review or modify the cart), they are redirected back to the website. However, upon return, the cart is found to be empty. All previously added items are removed automatically.
This issue severely impacts the user experience, as customers expect their cart to remain intact when they cancel the transaction for valid reasons. It not only causes inconvenience but may also result in lost sales.
We kindly request that you to look into this issue and provide a permanent solution to ensure that the cart is preserved after a cancelled checkout.
Thank you for your support.
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