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Cart – Position – Without, still showing minicart

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  • #508361

    EyeMuse
    Participant

    we have an issue with theme where the Cart > Position > Without is saved minicart still showing when cart icon is clicked which should be redirecting to cart page.

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    #508457

    Luke Nielsen
    Keymaster

    Hello,

    Could you please update the access to the admin dashboard? https://prnt.sc/RVqV3UnoN8JB

    Looking forward to hearing back from you!

    Kind Regards

    #508662

    EyeMuse
    Participant

    Hi Luke, kindly try again.

    Thanks

    #508730

    Luke Nielsen
    Keymaster

    Hello,

    Please update the theme to the latest version and confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

    Thank you in advance.

    Kind Regards

    #508917

    EyeMuse
    Participant

    Hi,

    We have updated theme to 7.3.2 and created a backup before updating. You have our permission to do anything on the staging site to fix the issue.

    Thanks

    #509123

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the inconvenience.

    When disabling plugins, the website showed the critical error: https://take.ms/XqphP

    So please restore the staging site and I will continue testing the issue.

    Kind Regards

    #509270

    EyeMuse
    Participant
    #509324

    Luke Nielsen
    Keymaster

    Hello,

    After deactivating all third-party plugins except these ones: https://take.ms/BURJS , and enabling the header from the theme (https://take.ms/j2gH6) the issue disappeared, here is a video: https://take.ms/yT58m

    So seems that some plugins affect the correct work of the “Cart” element therefore you see the side cart.

    Kind Regards

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Viewing 8 posts - 1 through 8 (of 8 total)